[itsm] Linking services to customers

Christian Schoepplein christian.schoepplein at otrs.com
Thu Nov 29 14:14:48 GMT 2007


Hi Paul,

On Thu, Nov 29, 2007 at 01:34:10PM +0100, Paul Rhein wrote:
>Base: otrs 2.2.4. and the itsm 1.0.4 modules. I am preparing a 
>presentation of the ITSM features in OTRS.
>I would like to create tickets in phone view and use the service field to 
>assign them to a service.
>Digging the archives I found an entry where it says, that to do so, I 
>first need to create the services and link them to customers.
>I added 'services' in the GUI, and changes to the 
>LinkedObject2Services.xml file to have 'customers' as possible partners 
>and added some 'link types' too.
>So far so good but now otrs complains about the missing files 
>'../LinkedObject2/Customer.pm', so I wondered if need to code all those 
>files to be able to link customers to services ? Has somebody done this 
>before ? Do I miss a crucial point ? Is there a howto ?

You can services and customers without any modifications to the systems 
or extra configuration necesary. Just use the "Customer Users <-> 
Services" modul in the admin area of OTRS 
(Admin -> Customer Users <-> Services).

>Paul

Cheers,

  Christian

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