[itsm] Adding ore modifying Link-types

Henning Oschwald henning.oschwald at otrs.com
Mon Sep 10 09:41:52 GMT 2007


On Fr, Sep 07, 2007 at 11:06:58 +0200, Alexander Scholler wrote:
E.g. I want to link a server to a rack (location) and the available link-types 
don't fit.
How can an additional link-type be added (under Framework -> 

1) create a XML file '~otrs/Kernel/Config/Files/LinkObject2_Custom.xml'
with the following content:

<?xml version="1.0" encoding="iso-8859-1" ?>
<otrs_config version="1.0" init="Config">
    <ConfigItem Name="LinkObject2::Type###Contains" Required="0" Valid="1">
        <Description Lang="en">Link type.</Description>
        <Description Lang="de">Link Typ.</Description>
                <Item Key="NormalName">Contains</Item>
                <Item Key="ReverseName">Is Mounted</Item>
This defines a new link type.

2) Go to Sysconfig -> Framework -> Core::LinkObject2::PossiblePartner
to configure for which objects your new link type should be available.



Henning Oschwald
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