[itsm] stupid newbie question ( to be discarded !)
Philippe de LUSSY
philippe.delussy at e-qual.fr
Wed Sep 12 18:52:58 GMT 2007
It was really a stupid question : I forgot to reload the apache server !!!!
sorry for the noise
being a newbie, I will certainlt ask a stupid question
As a service provider we are evaluating oTRS +ISTM , whihc , at least
on paper, seems to fullfill our requirements ( replacement of an old
ticketing system , non ITIL)
but starting to play with it, I encounter difficulties to do
some customisation: for exempal, I try to re-activate the Free Text
field in the ticket view,
( menu has disappear following the ISTM installation) .
In order to do so , I have re-activated
Then relogin in OTRS but without visible result ( the menu bar still
do not display the "FreeField" item, and stay with the "ITSM Field"
itme ( which is normal , by the way )
SO the dumb question, is how to have the application to take in
account these changes.
I though the xml files were parsed at each connection to OTRS ?
Thanks in advance
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