[itsm] Export/Import Issues

Snehal Desai coolsd20 at sbcglobal.net
Wed Apr 2 06:51:25 GMT 2008


Hello again,

I did use the Win32 Installer of OTRS, does that mean the CSV_XS is already installed? Then, what could my problem be?

Thanks,

Snehal

----- Original Message ----
From: Raphael Matter <matterr at googlemail.com>
To: ITSM User questions and discussions <itsm at otrs.org>
Sent: Wednesday, April 2, 2008 8:41:59 AM
Subject: Re: [itsm] Export/Import Issues

Hej,
as i'm not really into perl i haven't installed it yet, but at 
http://www.cpan.org/modules/01modules.index.html you have a (very long) 
list of perl modules. there you can download 
http://www.cpan.org/authors/id/H/HM/HMBRAND/Text-CSV_XS-0.37.tgz . And 
there is a README inside with instructions.

(When you use the Win32 Installer of OTRS the module is already 
installed by default)

best regards

Snehal Desai schrieb:
> Hello Shawn and Raphael,
>
> Thanks for your help. But, where can I find the perl module text to 
> install and how do I go about installing it?
>
> Thanks again.
>
> Snehal
>
> ----- Original Message ----
> From: Shawn Beasley <shawn.beasley at otrs.com>
> To: ITSM User questions and discussions <itsm at otrs.org>
> Sent: Wednesday, April 2, 2008 8:15:52 AM
> Subject: Re: [itsm] Export/Import Issues
>
> Hi Snehal,
> > Hi,
> >
> > The system log revealed, that in my case, the cause for the error was
> > the missing perl module Text::CSV_XS. Maybe that's the same for you!
> >
> Good Eye! Please run the otrs.checkmodules script to see if you have
> everything you need to run OTRS :) Raphael, keep up the good community 
> work.
> > best regards Raphael
> >
> > Snehal Desai schrieb:
> >> Actually mine worked all the way til I hit the export button, when
> >> the error came.
> >>
> >> ----- Original Message ----
> >> From: Raphael Matter <matterr at googlemail.com 
> <mailto:matterr at googlemail.com>>
> >> To: ITSM User questions and discussions <itsm at otrs.org 
> <mailto:itsm at otrs.org>>
> >> Sent: Tuesday, April 1, 2008 12:32:22 PM
> >> Subject: Re: [itsm] Export/Import Issues
> >>
> >> Hi,
> >>
> >> I have the same problems - and there already is a ticket in bugzilla
> >> (http://bugs.otrs.org/show_bug.cgi?id=2731).
> >> maybe it's related to the column delimiter of csv.
> >> I made a test installation of otrs on a different machine and export
> >> works there - and in the working installation of otrs I can choose the
> >> csv delimiter in step 3 of the import management.
> >> but in the bad otrs installation it doesn't ask me for the delimiter in
> >> step 3. so the problem should be there somewhere!
> >>
> >> best regards, raphael
> >>
> >> Snehal Desai schrieb:
> >> > Hello,
> >> >
> >> > I can't seem to export my inventory data. This is just some sample
> >> > data I put in since we are in the testing phase. I'm using the
> >> > Import/Export Package but it give me the following error.
> >> >
> >> > Error: Error occurred. Export impossible!
> >> >
> >> > Comment:    > Bug Report:    >
> >> > Traceback:    ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: MSWin32 Time: Mon
> >> Mar
> >> > 31 16:36:45 2008
> >> >
> >> > Message: Error occurred. Export impossible!
> >> >
> >> > Traceback (5180):
> >> >    Module: Kernel::Modules::AdminImportExport::Run (v1.17) Line: 1234
> >> >    Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670
> >> >    Module:
> >> >
> >> 
> ModPerl::ROOT::ModPerl::Registry::E_3a_OTRS_otrs_bin_cgi_2dbin_index_2epl::handler 
>
> >>
> >> > (v) Line: 47
> >> >    Module: (eval) (v1.81) Line: 203
> >> >    Module: ModPerl::RegistryCooker::run (v1.81) Line: 203
> >> >    Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169
> >> >    Module: ModPerl::Registry::handler (v1.99) Line: 30
> >> >
> >> >
> >> > Any clues?
> >> >
> >> > Thanks.
> >> >
> >> 
> ------------------------------------------------------------------------
> >>
> >> 
> ------------------------------------------------------------------------
> >>
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>
> -- 
> Shawn Beasley
> ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg
>     Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18
>       http://www.otrs.com/ :: Communication with success!
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