[itsm] Questions about config item search

Manuel Hecht - OTRS AG manuel.hecht at otrs.com
Wed Apr 30 13:28:25 GMT 2008


Hi Benjamin

> The first problem is I can't do a search in the future because the 
> calendar field shows only the current year and the years before.

I have fixed this problem! Have a look at bug# 2916 for more details.
http://bugs.otrs.org/show_bug.cgi?id=2916

> The second problem is I can't do a search with a month or year only.

It's not possible yet. This is a big architecture problem of the CI 
database. We are working on a solution. But it's not a easy problem.


  Mit freundlichen Grüßen
  Manuel Hecht

((otrs)) :: OTRS AG :: Europaring 4 :: D - 94315 Straubing
  Fon: +49 (0)9421 56818 0 :: Fax: +49 (0)9421 56818 18
   http://www.otrs.com/ :: Communication with success!



Von: itsm-bounces at otrs.org [mailto:itsm-bounces at otrs.org] Im Auftrag von 
Zöller, Benjamin
Gesendet: Donnerstag, 3. April 2008 11:50
An: itsm at otrs.org
Betreff: [itsm] Questions about config item search

Hi,
I would like to do a "Warranty Expiration Date"-search over all items.
Doing that shows me 2 problems:
- The first problem is I can't do a search in the future because the 
calendar field shows only the current year and the years before.
- The second problem is I can't do a search with a month or year only.
   For example: The search of what computer expires in the year 2009 is not 
possible.
What must I do to get this functionallity?

Thank you,
Benjamin



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