[itsm] Cannot choose Services & SLA's in TicketView

[Christian Schoepplein]

Hi,

On Fr, Feb 29, 2008 at 04:49:52 +0100, Franz Ferdinand Esberger wrote:
>Running OTRS since the 1.x days we now upgraded from 2.0.4 to 2.2.5 and
>ITSM 1.0.5. Installation was pretty easy, we defined Locations, Services
>and Response SLA's and connected them.
>
>We have existing Queues eg. FirstLevel, SecondLevel - but it happens
>that in CustomerOverview, while creating a new Ticket, the
>DropdownFields for SLA and Service are there, but empty?
>
>In AgentView while trying to create eg. an email Ticket, the very same
>thing - do i miss anything out ? Is'nt it possible to connect
>Services&SLA's to existing Queues ?

To get the services and their connected SLAs displayed during ticket 
creation you have to link the services with your customer users. If you 
do not have customer specific customer just link the default services.

>FranzF.

Regards,

  Christian

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