[itsm] retaing html formatting for incoming emails

Sean Diggins diggo at westnet.com.au
Tue Jul 8 10:07:29 GMT 2008


Hi all,

I presume this has been asked many times previously, but my searches have
been fruitless.
We have a privately hosted (intranet) OTRS and would like to keep html
formatting intact for tickets created by email, due to our user's extensive
use of inline screenshots.
The only setting I've found which seems related is turning off the
PostmasterAutoHTML2text, but this didn't work.

Any suggestions?

Thanks,

Diggo

 



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