[itsm] RE : retaing html formatting for incoming emails

EXT / CAP GEMINI LEBLANC Bastien ext.cap-gemini.leblanc at sncf.fr
Wed Jul 9 13:22:25 GMT 2008


I would be very interested by this possibility.

But maybe you should email it to the OTRS mailing, rather the itsm list? This concern doesn't apply only to ITSM?


Bastien Leblanc


-----Message d'origine-----
De : itsm-bounces at otrs.org [mailto:itsm-bounces at otrs.org] De la part de Sean Diggins
Envoyé : mardi 8 juillet 2008 12:07
À : itsm at otrs.org
Objet : Re: [itsm] retaing html formatting for incoming emails

Hi all,

I presume this has been asked many times previously, but my searches have
been fruitless.
We have a privately hosted (intranet) OTRS and would like to keep html
formatting intact for tickets created by email, due to our user's extensive
use of inline screenshots.
The only setting I've found which seems related is turning off the
PostmasterAutoHTML2text, but this didn't work.

Any suggestions?




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