[itsm] RE : retaing html formatting for incoming emails

Martin Edenhofer me at otrs.com
Wed Jul 9 20:04:12 GMT 2008


Hi Diggo, hi Bastien,

just one question, are you looking for something to view and to  
compose HTML emails? :)

Greetings,

  -Martin

On Jul 9, 2008, at 15:22 , EXT / CAP GEMINI LEBLANC Bastien wrote:

> Hi,
>
> I would be very interested by this possibility.
>
> But maybe you should email it to the OTRS mailing, rather the itsm  
> list? This concern doesn't apply only to ITSM?
>
> Regards,
>
> --------------------------------------------
> Bastien Leblanc
>
>
>
>
> -----Message d'origine-----
> De : itsm-bounces at otrs.org [mailto:itsm-bounces at otrs.org] De la part  
> de Sean Diggins
> Envoyé : mardi 8 juillet 2008 12:07
> À : itsm at otrs.org
> Objet : Re: [itsm] retaing html formatting for incoming emails
>
> Hi all,
>
> I presume this has been asked many times previously, but my searches  
> have
> been fruitless.
> We have a privately hosted (intranet) OTRS and would like to keep html
> formatting intact for tickets created by email, due to our user's  
> extensive
> use of inline screenshots.
> The only setting I've found which seems related is turning off the
> PostmasterAutoHTML2text, but this didn't work.
>
> Any suggestions?
>
> Thanks,
>
> Diggo



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