[itsm] Problem with OTRS::ITSM Installation

Carlos Fernando Rodríguez Hdz carlos.rodriguez at duxdiligens.com
Mon Jul 14 14:45:26 GMT 2008

Try to add the line max_allowed_packet=20M To your MySQL configuration file
(/etc/my.cnf) or (c:\OTRS\mysql\my.ini)





# Default to using old password format for compatibility with mysql 3.x

# clients (those using the mysqlclient10 compatibility package).





Saludos / Regards,


Carlos Fernando Rodríguez Hdz.




cid:390290916 at 08082007-2DFF



eMail: carlos.rodriguez@ <mailto:%20carlos.rodriguez at duxdiligens.com>

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 <http://www.duxdiligens.com/> www.duxdiligens.com



Mexico City  -  Guadalajara  -  Buenos Aires


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From: itsm-bounces at otrs.org [mailto:itsm-bounces at otrs.org] On Behalf Of
Harry Cruz
Sent: Monday, July 14, 2008 9:39 AM
To: itsm at otrs.org
Subject: [itsm] Problem with OTRS::ITSM Installation


Hello, you all!

I've got some problems installing the needed packages to get OTRS::ITSM

Upon trying to install ITSMTicket package I get:

[ OTRS::ITSM 1.1.2 ]        Admin OTRS (root at localhost) 11:22:35 -

Error: Need File/Package!
Bug Report:     
Traceback:     ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: MSWin32 Time: Mon Jul 14
11:22:35 2008

Message: Module 'c:\otrs::Kernel::Language::pt_BR.pm' not found!

Traceback (3244):
   Module: Kernel::Language::new (v1.46) Line: 127
   Module: Kernel::Output::HTML::Layout::new (v1.51.2.10) Line: 81
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 139
r (v) Line: 47
   Module: (eval) (v1.81) Line: 203
   Module: ModPerl::RegistryCooker::run (v1.81) Line: 203
   Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169
   Module: ModPerl::Registry::handler (v1.99) Line: 30

All other dependent modules are already installed:

GeneralCatalog 1.1.2
LinkObject 1.1.2
ITSMCore 1.1.2
ITSMService 1.1.2

How could I solve this problem? Is there any known issue? It seems to be a
problem with the language module, but I've set everything back to English
and nothing... The file c:\otrs\Kernel\Language\pt_BR.pm is also there.

I'm getting crazy with this stuff.

Best regards,



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