[itsm] Problem with OTRS::ITSM Installation

Harry Cruz harrycruz at gmail.com
Mon Jul 14 15:03:29 GMT 2008


Hello, Carlos!

God damn it, it worked! :)

I've got two instances of MySQL running... I had changed max_allowed_packet
on the other instance and as it didn't work, I had lost my hope that the
problem would have anything to do with that! :)

Thank you,

Harry
Brazil

On Mon, Jul 14, 2008 at 11:45 AM, Carlos Fernando Rodríguez Hdz <
carlos.rodriguez at duxdiligens.com> wrote:

>  Try to add the line* max_allowed_packet=20M *To your MySQL configuration
> file (/etc/my.cnf) or (c:\OTRS\mysql\my.ini)
>
> Like:
>
> [mysqld]
>
> datadir=/var/lib/mysql
>
> socket=/var/lib/mysql/mysql.sock
>
> # Default to using old password format for compatibility with mysql 3.x
>
> # clients (those using the mysqlclient10 compatibility package).
>
> old_passwords=1
>
> *max_allowed_packet=20M*
>
>
>
>
>
> *Saludos / Regards,*
>
> * *
>
> *Carlos Fernando Rodríguez Hdz.*
>
>
>    ------------------------------
>
>
>
> *[image: cid:390290916 at 08082007-2DFF]*
>
> * *
>
> ***DUX DILIGENS, S.A de C.V.*
>
> eMail: *carlos.rodriguez@**duxdiligens<%20carlos.rodriguez at duxdiligens.com>
> **.com*
>
> [image: LinkedIn profile] <http://www.linkedin.com/in/carlosfernando>
>
> www.duxdiligens.com
>
>
>
>
>
> *Mexico** **City**  -  Guadalajara  -  Buenos Aires***
>    ------------------------------
>
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>
> *From:* itsm-bounces at otrs.org [mailto:itsm-bounces at otrs.org] *On Behalf Of
> *Harry Cruz
> *Sent:* Monday, July 14, 2008 9:39 AM
> *To:* itsm at otrs.org
> *Subject:* [itsm] Problem with OTRS::ITSM Installation
>
>
>
> Hello, you all!
>
> I've got some problems installing the needed packages to get OTRS::ITSM
> running.
>
> Upon trying to install ITSMTicket package I get:
>
> [ OTRS::ITSM 1.1.2 ]        Admin OTRS (root at localhost) 11:22:35 -
> 07/14/2008
>
> Error: Need File/Package!
> Comment:
> Bug Report:
> Traceback:     ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: MSWin32 Time: Mon Jul 14
> 11:22:35 2008
>
> Message: Module 'c:\otrs::Kernel::Language::pt_BR.pm' not found!
>
> Traceback (3244):
>    Module: Kernel::Language::new (v1.46) Line: 127
>    Module: Kernel::Output::HTML::Layout::new (v1.51.2.10) Line: 81
>    Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 139
>    Module:
> ModPerl::ROOT::ModPerl::Registry::C_3a_otrs_bin_cgi_2dbin_index_2epl::handler
> (v) Line: 47
>    Module: (eval) (v1.81) Line: 203
>    Module: ModPerl::RegistryCooker::run (v1.81) Line: 203
>    Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169
>    Module: ModPerl::Registry::handler (v1.99) Line: 30
>
> All other dependent modules are already installed:
>
> GeneralCatalog 1.1.2
> LinkObject 1.1.2
> ITSMCore 1.1.2
> ITSMService 1.1.2
>
> How could I solve this problem? Is there any known issue? It seems to be a
> problem with the language module, but I've set everything back to English
> and nothing... The file c:\otrs\Kernel\Language\pt_BR.pm is also there.
>
> I'm getting crazy with this stuff.
>
> Best regards,
>
> Harry
> Brazil
>
>
>
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