[itsm] Cannot choose Services & SLA's in TicketView

Franz Ferdinand Esberger ffe at technikum-wien.at
Mon Mar 3 09:10:13 GMT 2008


Christian Schoepplein schrieb am 29.02.2008 18:28 Uhr:
> Hi,
>
> On Fr, Feb 29, 2008 at 04:49:52 +0100, Franz Ferdinand Esberger wrote:
>   
>> Running OTRS since the 1.x days we now upgraded from 2.0.4 to 2.2.5 and
>> ITSM 1.0.5. Installation was pretty easy, we defined Locations, Services
>> and Response SLA's and connected them.
>>
>> We have existing Queues eg. FirstLevel, SecondLevel - but it happens
>> that in CustomerOverview, while creating a new Ticket, the
>> DropdownFields for SLA and Service are there, but empty?
>>
>> In AgentView while trying to create eg. an email Ticket, the very same
>> thing - do i miss anything out ? Is'nt it possible to connect
>> Services&SLA's to existing Queues ?
>>     
>
> To get the services and their connected SLAs displayed during ticket 
> creation you have to link the services with your customer users. If you 
> do not have customer specific customer just link the default services.
>
>   

Hi Christian,

thx a lot! - That was exactly the Point i missed ...

cheers,
FranzF.


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