[itsm] Service and SLA selection at ticket creation time

[Aysel Pamuk]

Hi,
 
Although there are SERVICE and SLA field for ticket, I can only select the queue at ticket creation. 
 
What should I do to change the service and SLA of the ticket?
 
Thanks in advance,
Aysel
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.otrs.org/pipermail/itsm/attachments/20080317/2b592f2c/attachment.html