[itsm] [ITSM] - CMDB Implementation

José Miguel Parrella Romero joseparrella at gmail.com
Mon Aug 10 03:36:56 GMT 2009


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Carlos Eduardo Goncalves escribió:
> Thank you for your answer.
> 
> Actually we are looking to implement ITIL. Therefore, the CMDB will be
> connected to tickets and services. This is the problem. The
> functionality of ITSM to implement Configuration Management with
> Incidents and Changes have little or no documentation.
> 
> Do you know where to find more information or support? (for free :-) )

Carlos,

I've found the OTRS::ITSM 1.3 Documentation quite enough for this:
  http://doc.otrs.org/itsm/1.3/en/html/

HTH,

- --
José Miguel Parrella Romero (bureado)                 PGP: 0x005C3B82
Debian Developer                                Caracas, VE/Quito, EC
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