[itsm] Custom status for a queue.

John John johnotrs at gmail.com
Mon Aug 17 14:08:36 GMT 2009


Hi All
I have a 5 queues and one of the queue should have custom status like
"Development", "Unit Testing", "Tested" etc.
When agent views the ticket in the above queue, he should view the status of
ticket like "Development", "Unit Testing", "Tested" etc.
Can any one of you guide me how to create the custom status for a queue in
the otrs system?
Any help greatly appreciated,
Thanks
John
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