[itsm] need freetext on module Frontend::Customer::Ticket::ViewZoom

Jeffery Chen Fan jeffery9 at gmail.com
Mon May 18 03:48:55 GMT 2009


Dear all,

we close ticket in this fashion.
1, agent recovered the incident, answer the ticket and update the ticket
state to pending for auto close.
2, customer in ViewZoom action set freetext to the value of satisfaction
3, customer update ticket and set ticket state to close.

need freetext on module Frontend::Customer::Ticket::ViewZoom, how to do this
?

i want to let customer to feedback the satisfaction for every ticket.



-- 
Jeffery
___
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