[itsm] ITSM-Location Problem

Michiel Beijen michiel at beefreeit.nl
Thu May 21 14:33:16 GMT 2009


Hi Marco,

What version of OTRS and OTRS::ITSM are you using? I'm using a vanilla
OTRS::ITSM 1.2.3 on OTRS 2.3.4 and it works well for me. See the screenshot
below. Also, I have included the defenition for the Location item for
reference.

Admin > General Catalog > ITSM::ConfigItem::Location::Type lists the types
that are valid for this CI.

Kind regards,

Michiel.

-------------------------------------------------------
Config Item Class: Location  Version: 1  Created by: root at localhost (Admin
OTRS)  Created: 05/20/2009 22:27:18  Definition: [
    {
        Key => 'Type',
        Name => 'Type',
        Searchable => 1,
        Input => {
            Type => 'GeneralCatalog',
            Class => 'ITSM::ConfigItem::Location::Type',
            Translation => 1,
        },
    },
    {
        Key => 'Phone1',
        Name => 'Phone 1',
        Searchable => 1,
        Input => {
            Type => 'Text',
            Size => 50,
            MaxLength => 100,
        },
    },
    {
        Key => 'Phone2',
        Name => 'Phone 2',
        Searchable => 1,
        Input => {
            Type => 'Text',
            Size => 50,
            MaxLength => 100,
        },
    },
    {
        Key => 'Fax',
        Name => 'Fax',
        Searchable => 1,
        Input => {
            Type => 'Text',
            Size => 50,
            MaxLength => 100,
        },
    },
    {
        Key => 'E-Mail',
        Name => 'E-Mail',
        Searchable => 1,
        Input => {
            Type => 'Text',
            Size => 50,
            MaxLength => 100,
        },
    },
    {
        Key => 'Address',
        Name => 'Address',
        Searchable => 1,
        Input => {
            Type => 'TextArea',
        },
    },
    {
        Key => 'Note',
        Name => 'Note',
        Searchable => 1,
        Input => {
            Type => 'TextArea',
            Required => 1,
        },
        CountMin => 0,
        CountDefault => 0,
    },
];


[image: http://dl.getdropbox.com/u/222532/otrs_itsm_location.png]
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl


On Tue, May 19, 2009 at 09:33, <marco.wehr at bbw-akademie.de> wrote:

>  Hi,
>
> I have a problem with adding  new locations in the admin interface. I can't
> choice  the type here, i have no possibility to choice any entry from the
> general-catalog-class *ITSM::ConfigItem::Location::Type *<https://kh-web-srv03.bbw-akademie.de/otrs/index.pl?Action=AdminGeneralCatalog&Subaction=ItemList&Class=ITSM::ConfigItem::Location::Type>,
> becauset here is no text field for type.
>
> I hope anybody can help me.
>
>
> Thanks in advance
> M.Wehr
>
>
>
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