[itsm] OTRS

Michiel Beijen michiel at beefreeit.nl
Fri Oct 2 08:14:47 GMT 2009


Hi Joshua,

What is your Admin > SysConfig > Framework > Core > FQDN set to?

--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl


On Fri, Oct 2, 2009 at 1:49 AM, Joshua Shire <jshire at hyduke.com> wrote:

> Hello,
>
> Running OTRS 2.4.4 on CentOS 5.5. Receiving following error when sending
> e-mail with empty response to customer on an open ticket:
>
> Error: Can't connect to hydsrv6.hyduke.net: Bad file descriptor!
>
> Comment:
> Bug Report:
> Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Thu Oct  1
> 17:46:53 2009
>
> Message: Can't connect to hydsrv6.hyduke.net: Bad file descriptor!
>
> Traceback (3206):
>   Module: Kernel::System::Email::SMTP::Send (v1.25) Line: 92
>   Module: Kernel::System::Email::Send (v1.64) Line: 683
>   Module: Kernel::System::Ticket::Article::ArticleSend (v1.230) Line:
> 2012
>   Module: Kernel::Modules::AgentTicketCompose::Run (v1.80) Line: 414
>   Module: Kernel::System::Web::InterfaceAgent::Run (v1.43) Line: 819
>   Module: /opt/otrs/bin/cgi-bin/index.pl (v1.88) Line: 48
>
> Google hasn't been helpful so far. Are there any suggestions?
>
>
>
> Thanks,
>
> Joshua Shire
> Information Systems Manager
> Hyduke Energy Services
> jshire at hyduke.com
> ph: 780-955-0355 ext 214
> cell: 780-719-5656
> fax: 780-955-0368
>
>
>
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