[itsm] [itsm-announce] Release Note OTRS::ITSM 1.3.2 (Whitehaven Beach)

magicboiz magicboiz at gmail.com
Mon Oct 19 09:33:25 GMT 2009


Hi all

after upgrade to 1.3.2 from the Package Manager front end, every time I want 
to assign a new owner o close a ticket, I always get the same message " A 
message should have a body". Of course, there is always a message into the 
body field.....


I'd restart apache2, delete /opt/otrs/var/tmp, clear my browser cache...... 
but with no effect, I still get the message......

Thanks





On Lunes 19 Octubre 2009 09:41:06 Hauke Böttcher wrote:
> Dear Community Members,
> 
> +++++++++++++++++++++++++ RELEASE NOTE ++++++++++++++++++++++++
> 
> Release:            OTRS::ITSM 1.3.2
> Status:             stable
> Code Name:          Whitehaven Beach, Australia
> Required Framework: OTRS 2.4.5
> Code Name:          Aitutaki Beach, Cook Island
> 
> 
> OTRS::ITSM is the world's leading open-source ITIL-compliant
> IT Service Management solution. It is built on the solid
> fundament of 70,000 productive OTRS installations which is
> available in 27 languages.
> 
> All known features from OTRS continue to be available in
> OTRS::ITSM. Using the OTRS package manager you can easily
> expand your existing Service Desk solution OTRS to a powerful
> IT Service Management Suite by installing additional ITIL
> processes:
> 
> * Incident Management
> * Problem Management
> * Configuration Management incl. CMDB/CMS
> * Service Level Management
> 
> JOINT DEVELOPMENT INITIATIVE: 'CHANGE MANAGEMENT'
> =================================================
> 
> Change Management, the next ITIL process to be implemented in
> the OTRS::ITSM standard is planned to be realized Jan 31 2010.
> The functional specification has already been finished, a mile-
> stone plan is fixed. The Change Management 1.0.0 module will be
> given to investors only until the funding covers the 50% which
> has to be provided by investors/user organizations. If your
> company is interested in joining the initiative and get the
> Change Management right from the start please contact
> us: ready-for-take-off at otrs.com
> 
> There are 57,500 EUR left to be covered until the Change
> Management 1.0.0 will be provided to the public. It will be
> published under the AGPL and for sure remain free of any
> license fees.
> 
> Join in and get ready for take-off!
> 
> ENHANCEMENTS:
> ============
> 
> * Added french translation, thanks to Olivier Sallou!
> * Added Chinese Simple translation, thanks to Never Min!
> 
> BUG FIXES:
> ==========
> 
> 
> * Bug# 4195 - Imports with a leading 0 in a field was not
>                possible. Config item with fields starting with
>                the number 0 could neither be displayed nor
>                imported and exported.
>                [ http://bugs.otrs.org/show_bug.cgi?id=4195 ]
> 
> * Bug# 4382 - Memory leak in OTRS::ITSM modules. Under some
>                circumstances OTRS::ITSM used too much memory
>                over time.
>                [ http://bugs.otrs.org/show_bug.cgi?id=4382 ]
> 
> * Bug# 4376 - There were defect back-links on Configuration
>                Item linkpage.
>                [ http://bugs.otrs.org/show_bug.cgi?id=4376 ]
> 
> * Bug# 3813 - When linking services to Configuration Items
>                only the shortname was shown.
>                [ http://bugs.otrs.org/show_bug.cgi?id=3813 ]
> 
> DOWNLOAD:
> =========
> 
> * http://otrs.org/download/
> * http://www.otrs.com/en/download/software/
> * ftp://ftp.otrs.org/pub/otrs/itsm/packages13/ (Germany/Hamburg)
> 
> A complete list of all download mirrors (ftp/http/rsync) is
> Available at http://otrs.org/download/
> 
> MD5 MESSAGE DIGEST (128-bit) CHECKSUMS:
> =======================================
> 
> 8777e872e93ff8bdfb3364ff63cc2a2a
> http://ftp.otrs.org/pub/otrs/itsm/packages13/GeneralCatalog-1.3.2.opm
> 5e1f0396e0c6dbc2558067f9303f1e71
> http://ftp.otrs.org/pub/otrs/itsm/packages13/ITSMConfigurationManagement-1.
> 3.2.opm 5e6cfced0b41781614bb1616fa04f8f3
> http://ftp.otrs.org/pub/otrs/itsm/packages13/ITSMCore-1.3.2.opm
> f961f6a5f084eae4ddb569863d6d30a4
> http://ftp.otrs.org/pub/otrs/itsm/packages13/ITSMIncidentProblemManagement-
> 1.3.2.opm ab2766871dcfcb3ad4357001744730d2
> http://ftp.otrs.org/pub/otrs/itsm/packages13/ITSMServiceLevelManagement-1.3
> .2.opm b965e3522b7e3d0d89ab3f20d4d4eaee
> http://ftp.otrs.org/pub/otrs/itsm/packages13/ImportExport-1.3.2.opm
> 
> INSTALLATION:
> =============
> 
> Installation guide:
> ftp://ftp.otrs.org/pub/otrs/itsm/INSTALL-1.3.ITSM
> 
> Previous OTRS::ITSM 1.2 installation guide:
> ftp://ftp.otrs.org/pub/otrs/itsm/INSTALL-1.2.ITSM
> 
> If you have OTRS::ITSM 1.0 or OTRS::ITSM 1.1 installed,
> have a look at this FAQ article to upgrade your system to
> OTRS::ITSM 1.2 first, before you upgrade to OTRS::ITSM 1.3:
> 
> http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID=14&ItemID=30
> 0
> 
> If you have OTRS::ITSM 1.2 installed, you first need to
> upgrade your OTRS Framework to OTRS 2.4. After that you can
> follow the steps in section 2 of this document (Installation
> OTRS::ITSM 1.3). For more information follow this link:
> 
> http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=345
> 
> FEEDBACK & BUG REPORTING:
> =========================
> Although OTRS::ITSM 1.3.2 has been tested before, we appreciate
> Your contributions. As always, you’re encouraged to tell us what
> you think, using this feedback e-Mail: [enjoy at otrs.com] or by
> filing a bug in Bugzilla [http://bugs.otrs.org].
> 
> 
> MEET US:
> ========
> CU@ IIR Service Desk Forum in Mainz (Germany) and get to know more
> about OTRS  at booth no. 12 from Nov 24-25, 2009!
> 
> CU@ PINK - 14th. IT Service Management Conference in Las Vegas (USA)
> and get to know more about OTRS  at booth no. 517b from Feb 21-24, 2010!
> 
> --
> 
> ((enjoy))
> 
> Hauke Jan Böttcher
> Director Sales & Marketing
> 
> 
> OTRS AG
> Norsk-Data-Straße 1
> 61352 Bad Homburg
> Deutschland
> 
> T: +49 (0)6172 681988 0
> F: +49 (0)9421 56818 18
> I: http://www.otrs.com/
> 
> Geschäftssitz: Bad Homburg
> Amtsgericht: Bad Homburg, HRB 10751
> Steuernummer: 003 240 97505
> Aufsichtsratsvorsitzender: Burchard Steinbild
> Vorstand: André Mindermann (Vorsitzender), Martin Edenhofer
> 
> ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen!
> http://www.otrs.com/de/support/enterprise-subscription/
> 


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