[itsm] itsm Digest, Vol 35, Issue 3

Juan C. Alarcon S. juan.alarcon at qualtic.com
Mon Apr 26 19:40:01 GMT 2010


Hi. Maria Alejandra Piedra 

I solved del problem using and sql query, (webmin), look for the exact code oft the items and then I replace it in the CSV file. 





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Subject: itsm Digest, Vol 35, Issue 3 

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Today's Topics: 

1. Re: OTRS-Import/Export Problem (Maria Alejandra Piedra) 
2. Re: OTRS-Import/Export Problem (Nils Leideck - ITSM) 


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Message: 1 
Date: Mon, 26 Apr 2010 19:25:04 +0000 
From: Maria Alejandra Piedra <alepr14 at hotmail.com> 
Subject: Re: [itsm] OTRS-Import/Export Problem 
To: <itsm at otrs.org> 
Message-ID: <SNT142-w48811B7C44CBE55A9308E6A0040 at phx.gbl> 
Content-Type: text/plain; charset="iso-8859-1" 



Hi Nils! 


It goes something like this: 


Fenix 
Production 
Operational 
Dell 

I don't know what Deployment state ID I have to add. 

Thanks and regards! 
Maria Alejandra Piedra 

From: nils.leideck at leidex.net 
Date: Mon, 26 Apr 2010 21:16:58 +0200 
To: itsm at otrs.org 
Subject: Re: [itsm] OTRS-Import/Export Problem 



Hi, 
On 26.04.2010, at 19:12, Maria Alejandra Piedra wrote:I have a question about that subject. Which one is exactly the DeplStateID?I added Production on the DeplStateID and it still said Need DeplStateID! 

could you post a part of your import file? 
Nils Leideck 

-- 
Nils Leideck 
Senior Consultant 

nils.leideck at leidex.net 
nils.leideck at otrs.com 

http://webint.cryptonode.de / a Fractal project 






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Message: 2 
Date: Mon, 26 Apr 2010 21:33:58 +0200 
From: Nils Leideck - ITSM <nils.leideck at leidex.net> 
Subject: Re: [itsm] OTRS-Import/Export Problem 
To: "OTRS::ITSM User questions and discussions" <itsm at otrs.org> 
Message-ID: <A3CCC57E-8DF5-4266-83A7-1D93F05EF13F at leidex.net> 
Content-Type: text/plain; charset="us-ascii" 

Hi, 

On 26.04.2010, at 21:25, Maria Alejandra Piedra wrote: 

> It goes something like this: 
> Fenix Production Operational Dell 
> I don't know what Deployment state ID I have to add. 

this looks well ... 
"Production" is the Deployment State therefor it is the 3rd column in your import file. 
Please make sure this is configured properly in the import / export definition. 

Nils Leideck 

-- 
Nils Leideck 
Senior Consultant 

nils.leideck at leidex.net 
nils.leideck at otrs.com 

http://webint.cryptonode.de / a Fractal project 



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