[itsm] OTRS-Import/Export Problem
Maria Alejandra Piedra
alepr14 at hotmail.com
Mon Apr 26 20:08:59 GMT 2010
Ok, getting there!
Basicaly two questions, the first one is, do I have to add the Number in the import file?
And the second one is, in the CSV file, I have every value separated by each column, is this correct or do I have to separate it by commas?
Thanks and regards
de Informática y Sistemas de Información
Alejandra.Piedra at iica.int
From: nils.leideck at leidex.net
Date: Mon, 26 Apr 2010 21:33:58 +0200
To: itsm at otrs.org
Subject: Re: [itsm] OTRS-Import/Export Problem
On 26.04.2010, at 21:25, Maria Alejandra Piedra wrote:It goes something like this:
FenixProduction OperationalDellI don't know what Deployment state ID I have to add.
this looks well ... "Production" is the Deployment State therefor it is the 3rd column in your import file.Please make sure this is configured properly in the import / export definition.
nils.leideck at leidex.net
nils.leideck at otrs.com
http://webint.cryptonode.de / a Fractal project
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