[itsm] Config Item Display

Alexander Halle ahalle-otrs at radprax.de
Tue Aug 3 22:37:06 GMT 2010


Yasir Mughal wrote :
> I have recently started to evaluate OTRS and would like to know if
> there is any way to change the fields displayed by :
> 
> index.pl?Action=AgentITSMConfigItem&ClassID=68
> 
> I have modified
> 
> /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMConfigItem.dtl
> 
> as following for two new fields, but no luck, I get the header, but no
> data. Anybody out there can help out?
> 
> <td class="mainbody" align="center">
>      <br>
>      <table border="0" width="800" cellspacing="0" cellpadding="3">
>        <tr class="contenthead">
>          <td class="contentkey" width="20">&nbsp;</td>
>          <td class="contentkey">$Text{"Number"}</td>
>          <td class="contentkey">$Text{"Name"}</td>
>          <td class="contentkey">$Text{"Deployment State"}</td>
>          <td class="contentkey" width="150">$Text{"Last Change"}</td>
>          <td class="contentkey">$Text{"SerialNumber"}</td>
>          <td class="contentkey">$Text{"Physical Location"}</td>

Hi,

sorry if this is a dumb question :

Are you trying to extend a CI class with attributes by extending the 
layout instead of extending the class itself via 
index.pl?Action=AdminITSMConfigItem ?

Regards

Alexander

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