[itsm] Problem in packagemanager withITSMConfigurationManagement and ImportExport version 2.0.3

Kjetil Bernhard Thomassen Kjetil.Bernhard.Thomassen at alta.kommune.no
Wed Aug 4 10:03:38 GMT 2010


I tried reinstall, but to no avail. The same files are still red and black, respectively. There is one minor mistake in the list below. It is not Version.pm that is black, it is Permission.pm

Kjetil B. 

-----Opprinnelig melding-----
Fra: itsm-bounces at otrs.org [mailto:itsm-bounces at otrs.org] På vegne av Udo Bretz
Sendt: 4. august 2010 11:57
Til: ITSM User questions and discussions
Emne: Re: [itsm] Problem in packagemanager withITSMConfigurationManagement and ImportExport version 2.0.3

Wow, this is a lot... seems like a lot of files have been deleted, that would be the black x if i remember it corrctly, the red x means the file is still there but different. Can you try to click on Reinstall?


On 04.08.2010 11:45, Kjetil Bernhard Thomassen wrote:
> The following files are marked with a red x:
> 
> Kernel/System/ImportExport/FormatBackend/CSV.pm
> 
> Kernel/System/ImportExport/ObjectBackend/ITSMConfigItem.pm
> Kernel/System/ITSMConfigItem/Definition.pm
> Kernel/System/ITSMConfigItem/Number.pm
> Kernel/System/ITSMConfigItem/Version.pm
> Kernel/System/ITSMConfigItem/XML.pm
> Kernel/System/ITSMConfigItem/Number/AutoIncrement.pm
> Kernel/System/ITSMConfigItem/XML/Type/Customer.pm
> Kernel/System/ITSMConfigItem/XML/Type/Date.pm
> Kernel/System/ITSMConfigItem/XML/Type/DateTime.pm
> Kernel/System/ITSMConfigItem/XML/Type/Dummy.pm
> Kernel/System/ITSMConfigItem/XML/Type/GeneralCatalog.pm
> Kernel/System/ITSMConfigItem/XML/Type/Integer.pm
> Kernel/System/ITSMConfigItem/XML/Type/Text.pm
> Kernel/System/ITSMConfigItem/XML/Type/TextArea.pm
> 
> The following files are marked with a black x:
> Kernel/System/ITSMConfigItem/History.pm
> Kernel/System/ITSMConfigItem/Version.pm
> Kernel/System/ITSMConfigItem/Event/DoHistory.pm
> Kernel/System/ITSMConfigItem/Permission/ClassGroupCheck.pm
> Kernel/System/ITSMConfigItem/Permission/ItemClassGroupCheck.pm
> 
> So, yes, I can confirm that.
> 
> Do I just replace all these files from the .opm files?
> What is the difference between a red x and a black x?
> 
> Kjetil B.
> -----Opprinnelig melding-----
> Fra: itsm-bounces at otrs.org [mailto:itsm-bounces at otrs.org] På vegne av 
> Udo Bretz
> Sendt: 4. august 2010 11:29
> Til: ITSM User questions and discussions
> Emne: Re: [itsm] Problem in package manager 
> withITSMConfigurationManagement and ImportExport version 2.0.3
> 
> Hello Kjetil,
> 
> this looks very much like if you have modified some files, that are used in the mentioned packages. If you click on the package names in the package manager, you can see a list of all included files, the ones wich have been modified are marked with a red icon. Can you confirm this?
> 
> Best regards,
> Udo
> 
> 
> On 04.08.2010 09:58, Kjetil Bernhard Thomassen wrote:
>> When I upgraded the ImportExport and ITSMConfigurationManagement 
>> packages from version 1.3.2 to version 2.0.3 in my OTRS 
>> 2.4.7-installation from the online repository, I get the following 
>> error messages in the Package manager:
>> Important 	: ITSMConfigurationManagement 2.0.3 - Package not correctly
>> deployed! You should reinstall the Package again!
>> <http://otrs2/otrs/index.pl?Action=AdminPackageManager&Subaction=View
>> & Name=ITSMConfigurationManagement&Version=2.0.3>
>>
>> Important 	: ImportExport 2.0.3 - Package not correctly deployed! You
>> should reinstall the Package again!
>> <http://otrs2/otrs/index.pl?Action=AdminPackageManager&Subaction=View
>> &
>> Name=ImportExport&Version=2.0.3>
>>
>>  
>> I have tried to reinstall them using the reinstall "button", and when 
>> that didn't help, uninstalled them and installed them again from the 
>> online repository. Same problem.
>>  
>> Any ideas?
>>  
>> Kjetil B.
>>  
>>
>>
>>
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