[itsm] Config Item Display

Yasir Mughal mughal at gmail.com
Wed Aug 4 12:44:32 GMT 2010


Please see attached image, as you can see overview of config items
display only four fields namely:

Number,
Name,
Deployment State
Last Change

What if I want to see some additional details, like vendor, model etc?
instead of default

On 8/4/10, Alexander Halle <ahalle-otrs at radprax.de> wrote:
> Yasir Mughal wrote :
>> I have added new classes as per my organization requirements. Now the
>> issue is when you click on configitem from main menu it displays only
>> four fields. I want to display additional fields.
>
> Hi,
>
> I'm a bit confused :( Where exactly are fields missing :
>
> - index.pl?Action=AgentITSMConfigItem ?
> - index.pl?Action=AgentITSMConfigItem&ClassID=XXX ?
> - index.pl?Action=AgentITSMConfigItemZoom&ConfigItemID=XXX ?
>
> If it's the last case could you please post the class code from
> index.pl?Action=AdminITSMConfigItem and specify which are the 4
> attributes that get shown and which attributes aren't displayed ?
>
> Regards
>
> Alexander
>
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