[itsm] Configuration Item Import

Jim Jackson jim_jackson at jabil.com
Thu Aug 26 13:23:37 GMT 2010


Does anyone have to be a way to import while maintaining the relationships?
   There is no way we can manually maintain relationships for 3,000 servers
with related software, hardware, and network items.

On Tue, Aug 24, 2010 at 8:00 AM, <itsm-request at otrs.org> wrote:

>
> James Burk wrote :
> > We have multiple ITSM environments for system and acceptance testing and
> > then production.  I have created my CIs and Services and have linked
> > them in their upstream and downstream relationships in the systems test
> > environment.    I can export/import the CIs to populate the next two
> > environments, but I lose the relationships.  Where are these links
> > maintained and how can I preserve the relationships as I migrate through
> > my environments? (without having to create them all over again)?
>
> Hi Jim,
>
> according to Marcos Mail
> (http://lists.otrs.org/pipermail/itsm/2010-August/000933.html) the
> relationships are stored in the database table "link_relation"
> (http://ftp.otrs.org/pub/otrs/misc/otrs-2.4-database.png , look a bit
> left and above the center). But I haven't yet delved into this.
>
> Exporting or importing them is a common question but AFAIR there was no
> answer to this on the mailing list or in the forum, I'm sorry :(
>
> Regards
>
> Alexander
>
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>
>
>
> ************************************
>



-- 
Jim Jackson
IT Process Manager-Configuration
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