[itsm] Consulta

Udo Bretz udo.bretz at otrs.com
Wed Feb 24 11:15:51 GMT 2010


Hi Leonardo,

this feature is almost ready and will be released within the next 2 week
or so. Keep an eye on the download area for the System Monitoring
module: ftp://ftp.otrs.org/pub/otrs/packages/

Best regards,
Udo


On 23.02.2010 20:30, Leonardo Certuche wrote:
> I'm also interested in this topic so here's the translation in case any
> english speaker knows the answer:
> 
> Has anyone know if SystemMonitoring
> <http://www.otrs.com/en/news-and-press/news-details/article/automatic-system-and-network-monitoring-with-otrs/>
> allows to change the status of Configuration Items?
> 
> We were able to configure SystemMonitoring to open and close tickets on
> every change on the status of services monitored by nagios. We'd like to
> be able to automatically link these tickets with Configuration Items and
> change the operational status to say "Incident". Is it possible?
> 
> Thanks,
> 
> Leonardo Certuche
> 
> 
> 2010/2/23 Pais Silvina <spaiz at arba.gov.ar <mailto:spaiz at arba.gov.ar>>
> 
>     Estimados:
> 
>      
> 
>                                                    Queriamos
>     consultarles si alguno conoce si el plugin SystemMonitoring que
>     integra contra Nagios es capaz de cambiar el estado a los items de
>     configuracion.
>     En este momento ya logramos configurar el SystemMonitoring de modo
>     que nos cree y cierre tickets ante cada cambio en el estado de los
>     servicios que monitorea el nagios. Pero lo que no logramos hacer es
>     vincular estos tickets en forma automatica a los items de
>     configuracion y que cambie su estado de Operacional a incidente
>     (como ser Computers->servers). Es realmente posible esto??
> 
>     Muchas gracias
> 
>      
> 
>     Silvina
> 
>      
> 
> 
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-- 
Udo Bretz
Software Developer

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