[itsm] R: customer_company table

Cheurfa Madani madani.cheurfa at altran.com
Thu Mar 11 10:45:40 GMT 2010


Hi !

 

One company with 20 "Customer Users" is indeed what I want:

The 20 users should be able to see each others tickets. (via
"CompanyTicket" feature).

 

But I still do not understand how to implement it using the "Customer
Company" entity.

 

Looking at http://doc.otrs.org/2.4/en/html/x1801.html#company-tickets-db
I don't see any mean to use the company tickets feature in a manageable
way.

 

M.

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