[itsm] New reports not installed

Leonardo Certuche leonardo.certuche at itcon-ltda.com
Thu Mar 11 17:10:03 GMT 2010


Hey Aleja,

Install all packages published at
http://ftp.otrs.org/pub/otrs/itsm/packages13/
About PDF logo, go to Admin > SysConfig and look for Framework -> Core::PDF
I also recommend an extra package for reports:
http://sourceforge.net/projects/otrs-manager/

Have fun,

Leonardo Certuche


On 11 March 2010 12:01, Maria Alejandra Piedra <alepr14 at hotmail.com> wrote:

>
> Hey there!
>
> Another thing, I was wondering where could I find the format settings for
> the PDF report generated from the printed stats.
> I would like to change or add my company Logo to this reports. Is it
> possible?
>
> Thanks and regards
> Maria Alejandra Piedra
>
>
> ------------------------------
> From: alepr14 at hotmail.com
> To: itsm at otrs.org
> Date: Thu, 11 Mar 2010 16:46:28 +0000
>
> Subject: Re: [itsm] New reports not installed
>
>
> Hello Leonardo!
>
>
> As a matter of fact, I don't have it installed.
> I will be checking it out in my test system.
>
> Thanks for your quick response
>
> Aleja!
>
>
> ------------------------------
> From: leonardo.certuche at itcon-ltda.com
> Date: Thu, 11 Mar 2010 11:29:06 -0500
> To: itsm at otrs.org
> Subject: Re: [itsm] New reports not installed
>
> Hello Aleja,
>
> Reports are created once you install the ITSMServiceLevelManagement
> package. Did you install it?
>
> Leonardo Certuche
>
>
> On 11 March 2010 10:57, Maria Alejandra Piedra <alepr14 at hotmail.com>wrote:
>
>
> Hello!
>
> Reading the ITSM-OTRS guide, I found that with the installation, a new set
> of reports would appear in the stats module.
> But I can't find them anywhere. Do I have to download them? If yes where
> can I. If not, what could have happened that my installation didn't record
> the reports.
>
> Thanks and regards
> Maria Alejandra Piedra
>
>
>
>
> ------------------------------
> Hotmail: Trusted email with Microsoft’s powerful SPAM protection. Sign up
> now. <http://clk.atdmt.com/GBL/go/201469226/direct/01/>
>
> ---------------------------------------------------------------------
> OTRS mailing list: itsm - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/itsm
> To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm
>
> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> http://www.otrs.com/en/support/enterprise-subscription/
>
>
>
> ------------------------------
> Your E-mail and More On-the-Go. Get Windows Live Hotmail Free. Sign up
> now. <http://clk.atdmt.com/GBL/go/201469229/direct/01/>
> ------------------------------
> Hotmail: Trusted email with powerful SPAM protection. Sign up now.<http://clk.atdmt.com/GBL/go/201469227/direct/01/>
>
> ---------------------------------------------------------------------
> OTRS mailing list: itsm - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/itsm
> To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm
>
> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> http://www.otrs.com/en/support/enterprise-subscription/
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.otrs.org/pipermail/itsm/attachments/20100311/50e108cd/attachment-0001.html>


More information about the itsm mailing list