[itsm] Internal SLA's

Leonardo Certuche leonardo.certuche at itcon-ltda.com
Thu Mar 11 17:14:50 GMT 2010


Hello again Aleja,

Take a look at http://lists.otrs.org/pipermail/otrs/2009-May/026540.html

Leonardo Certuche


On 11 March 2010 12:06, Maria Alejandra Piedra <alepr14 at hotmail.com> wrote:

>
> Hello all!
>
> I would like to know if there is any way I could assign a SLA to a ticket
> internally.
> For example, I am the coordinator for the IT technical support, and would
> like to add SLA's to tickets, but I don't want to give my customers the
> power to do so, because it can come and bite me in the you know what.
> So I want to assign them myself, so my team is more efficient but my
> customers don't have a part in this.
>
> Thanks and regards!
> Maria Alejandra Piedra
>
>
>
>
>
>
>
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