[itsm] Internal SLA's

Maria Alejandra Piedra alepr14 at hotmail.com
Thu Mar 11 20:35:35 GMT 2010

Hey there! It's me again

Ok everything is perfect! I know how to do it, but now the Service and SLA lists are not showing for me to assign it.
I configured the Service part in the Sysconfig area, specifically the Ticket::Service to be enabled.

Am I missing something?

Maria Alejandra Piedra

From: leonardo.certuche at itcon-ltda.com
Date: Thu, 11 Mar 2010 12:14:50 -0500
To: itsm at otrs.org
Subject: Re: [itsm] Internal SLA's

Hello again Aleja,

Take a look at http://lists.otrs.org/pipermail/otrs/2009-May/026540.html
Leonardo Certuche

On 11 March 2010 12:06, Maria Alejandra Piedra <alepr14 at hotmail.com> wrote:

Hello all!

I would like to know if there is any way I could assign a SLA to a ticket internally. 
For example, I am the coordinator for the IT technical support, and would like to add SLA's to tickets, but I don't want to give my customers the power to do so, because it can come and bite me in the you know what.

So I want to assign them myself, so my team is more efficient but my customers don't have a part in this.

Thanks and regards!
Maria Alejandra Piedra

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