[itsm] Internal SLA's

Leonardo Certuche leonardo.certuche at itcon-ltda.com
Thu Mar 11 22:39:20 GMT 2010


Hello Aleja,

Maybe you forgot to associate customer to services at /
index.pl?Action=AdminCustomerUserService?

Leonardo Certuche


On 11 March 2010 15:35, Maria Alejandra Piedra <alepr14 at hotmail.com> wrote:

>
> Hey there! It's me again
>
> Ok everything is perfect! I know how to do it, but now the Service and SLA
> lists are not showing for me to assign it.
> I configured the Service part in the Sysconfig area, specifically the Ticket::Service
> to be enabled.
>
> Am I missing something?
>
> Cheers!
> Maria Alejandra Piedra
>
> ------------------------------
> From: leonardo.certuche at itcon-ltda.com
> Date: Thu, 11 Mar 2010 12:14:50 -0500
> To: itsm at otrs.org
> Subject: Re: [itsm] Internal SLA's
>
>
> Hello again Aleja,
>
> Take a look at http://lists.otrs.org/pipermail/otrs/2009-May/026540.html
>
> Leonardo Certuche
>
>
> On 11 March 2010 12:06, Maria Alejandra Piedra <alepr14 at hotmail.com>wrote:
>
>
> Hello all!
>
> I would like to know if there is any way I could assign a SLA to a ticket
> internally.
> For example, I am the coordinator for the IT technical support, and would
> like to add SLA's to tickets, but I don't want to give my customers the
> power to do so, because it can come and bite me in the you know what.
> So I want to assign them myself, so my team is more efficient but my
> customers don't have a part in this.
>
> Thanks and regards!
> Maria Alejandra Piedra
>
>
>
>
>
>
>
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