[itsm] Internal SLA's

marcelo.mangiacavalli at lanxess.com marcelo.mangiacavalli at lanxess.com
Tue Mar 16 18:38:30 GMT 2010


Dear Michael

When I try to update the package manager I get the error:


: Can't get file from 
http://ftp.otrs.org/pub/otrs/itsm/packages13//otrs.xml: 500 Can't connect 
to ftp.otrs.org:80 (Bad hostname 'ftp.otrs.org') 

So doesn't list me all the available package.

Is there the chance to download the packages from somewhere?

Thanks in advance

Marcelo Mangiacavalli
LANXESS S.A.
IT Head
Cazadores de Coquimbo 2860, PB, Oficina “A”, (B1605DXP) Munro, Vicente 
López
Buenos Aires - Argentina
Phone +54 11 5550 1351
Fax +54 11 5550 1336
E-Mail: Marcelo.mangiacavalli at lanxess.com
Web site: http://www.lanxess.com


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Michiel Beijen <michiel.beijen at otrs.com> 
Enviado por: itsm-bounces at otrs.org
16/03/2010 03:35 p.m.
Por favor, responda a
"OTRS::ITSM User questions and discussions" <itsm at otrs.org>


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"OTRS::ITSM User questions and discussions" <itsm at otrs.org>
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Asunto
Re: [itsm] Internal SLA's






Hi marcello,

It comes as a separate package, called FAQ. Go to Admin > Package Manager 
and just install it.

Regards,

Mike.

marcelo.mangiacavalli at lanxess.com wrote:

>Dear Colleagues,
>
>Does anyone know where is the Kownledge Base /FAQ functionality in OTRS. 
>We have the latest version installed but I cannot find it.
>
>Is it an specific module that have to be implemented?
>
>Thanks
>
>Marcelo Mangiacavalli
>LANXESS S.A.
>IT Head
>Cazadores de Coquimbo 2860, PB, Oficina “A”, (B1605DXP) Munro, Vicente 
>López
>Buenos Aires - Argentina
>Phone +54 11 5550 1351
>Fax +54 11 5550 1336
>E-Mail: Marcelo.mangiacavalli at lanxess.com
>Web site: http://www.lanxess.com
>
>
>Protect our environment
>Please don’t print unless you really need to. 
>
>El mensaje electrónico precedente (incluyendo algunos archivos adjuntos) 
>contiene información que puede ser confidencial, o constituir información 

>no pública. Están destinados sólo los destinatarios indicados. Si usted 
no 
>es el destinatario original de este mensaje, por favor notifique al 
>remitente contestando a este mensaje y luego elimínelo de su sistema. El 
>uso, reproducción, distribución o publicación de este mensaje por 
>destinatarios no intencionados no está autorizado y puede ser ilegal.
>The preceding e-mail message (including any attachments) contains 
>information that may be confidential, or constitute non-public 
>information. It is intended to be conveyed only to the designated 
>recipient(s). If you are not an intended recipient of this message, 
please 
>notify the sender by replying to this message and then delete it from 
your 
>system. Use, dissemination, distribution, or reproduction of this message 

>by unintended recipients is not authorized and may be unlawful. 
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