[itsm] PostMaster::PreFilterModule###1-Match

Michiel Beijen michiel.beijen at gmail.com
Wed Aug 31 10:53:16 GMT 2011

Hi Marco, glad to have you back...

Due to the way the data structure works you can only have ONE 'From' match.
This means that if you want to mach on two different From headers,
you'd either need to create a second filter, or update the existing
filter to match both:


I can see why the GUI does not help you here, it would be great if it
would help you in not allowing two selections of the same header.



On Wed, Aug 31, 2011 at 11:56, Marco Vannini <marco.vannini at gmail.com> wrote:
> Hi there,
> It's a long time that I'm not present on the list so I would like to say
> hello to everyone ... :D
> As second issue ... I'm trying to use the PostMaster::PreFilterModule that
> is currently working for a rule like:
> Module                   Kernel::System::PostMaster::Filter::Match
> StopAfterMatch       0
> Match =>
>     From               MicrosoftExchange.*@xxx.it
> Set=>
>    X-OTRS-Ignore          yes
> now I'm wondering how to add a new additional matching From on the match
> clause because it seams that OTRS-ITSM 3.0.5 doesn't want me to do it :D
> I mean. If I press the plus sing under the Match it show me another empty
> field that I fillup with a new FROM but, ASA I press update it revert to
> the previous one...
> It's a my error or i should open a bug ?
> Thank you in advance.
> MV
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