[itsm] OTRS 3.0.10 Filter Ticket Type

DANIEL D'AGOSTINO ddagosti at hotmail.com
Thu Oct 6 16:08:25 GMT 2011

Hi, we are migrating to 3.0.10 and we are trying to filter ticket types depending on the users permission on particular groups.
For example we hae the groups A, B y C, and the ticket types a, b y c.
We want when the users are in the phone creation form, if the user belongs to the group A, only can choose the ticket type a or b, not c.
And if the user blongs to the group C only can choose the ticket types b and c, not a.

I couldn't find any way via ACL.
Is it posiblle? any suggestions?


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