[itsm] ITSM.Agent.CustomerSearch is undefined when creating a CI
Verónica González
veronica at adsalsa.com
Mon Sep 26 07:15:10 GMT 2011
Hi,
I get the subject error with the ITSM 3.0.5 version. Same
error
ocurred with 3.0.3 version, that's is the reason why I upgraded
to
3.0.5, but the error still continues.
When I select "new" at the CMDB menu and I choose a class of CI,
I get
an Ajax error, when I accept to see the complete error I get
this
message:
----------
ITSM.Agent.CustomerSearch is undefined
(?)()@https://otrs.mydomain.com/otrs/index.pl?Action=AgentITSMConfigItemEdit;ClassID=33:755
Ready((function (j, s) {return new b.fn.init(j,
s);}))@https://otrs.mydomain.com/otrs-web/js/js-cache/CommonJS_534d7e277cf7c791de931cd911c0d099.js:582
trigger()@https://otrs.mydomain.com/otrs-web/js/js-cache/CommonJS_534d7e277cf7c791de931cd911c0d099.js:37
trigger([object
Event])@https://otrs.mydomain.com/otrs-web/js/js-cache/CommonJS_534d7e277cf7c791de931cd911c0d099.js:37
--------------
After the error occurs the window gets blocked and I can't save
the CI.
If someone can help me, I'll appreciate it.
Thanks.
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