[itsm] Tickets search conditions
root at onsky.ru
Tue Sep 27 07:57:19 GMT 2011
To search tickets sent to specific e-mail in OTRS 3 I'm using following URL:
/otrs/index.pl?Action=AgentTicketSearch&Subaction=Search&To=mailbox at domain.tld
and for e-mail, which was specified in Cc field:
/otrs/index.pl?Action=AgentTicketSearch&Subaction=Search&Cc=mailbox at domain.tld
But when I'm using both of fields in the search conditions, only tickets
that meet all conditions come into result.
So, the question is, how to search tickets, which meet any of
conditions: "Tickets which contain 'mailbox at domain.tld' in To _OR_ Cc"?
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