[itsm] Tickets search conditions

Sergey Kasatkin root at onsky.ru
Tue Sep 27 07:57:19 GMT 2011


To search tickets sent to specific e-mail in OTRS 3 I'm using following URL:

/otrs/index.pl?Action=AgentTicketSearch&Subaction=Search&To=mailbox at domain.tld

and for e-mail, which was specified in Cc field:

/otrs/index.pl?Action=AgentTicketSearch&Subaction=Search&Cc=mailbox at domain.tld

But when I'm using both of fields in the search conditions, only tickets 
that meet all conditions come into result.

So, the question is, how to search tickets, which meet any of 
conditions: "Tickets which contain 'mailbox at domain.tld' in To _OR_ Cc"?


Sergey Kasatkin

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