[itsm] Agent Ticket Zoom

Nils Leideck (LX) nils.leideck at leidex.net
Thu Sep 29 21:17:25 GMT 2011


Read the UPGRADING file, there is the description about changed FrontendModule options.

-- 
Nils Leideck


On 29.09.2011, at 23:13, DANIEL D'AGOSTINO <ddagosti at hotmail.com> wrote:

> Hi, we are migrating from OTRS 2.4.7 to 3.0.10.
> We found that when the user enter the ticket and click the Free Fields link it opens in the same window, not as a popup window like the rest of the links in the menu.
> I had analysed through the view source option in the browser, and I found that in the link Free fields in the menu, the parameter Class is empty when it should have the value
> class="AsPopup PopupType_TicketAction".
> I have a Virtual Machine for testing where doesn't happen this.
> 
> Any idea what it's happening?
> 
> If i'm not clear, please let me know.
> 
> Thanks.
> Daniel.
> 
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