[itsm] OTRS Tags in Transition Actions for Process Management

Alvaro Cordero alvaro at gridshield.net
Tue Apr 2 21:06:37 GMT 2013


Hello Guys, I am working on the creation of a module for a new transition
action for Process Management and I was wondering if it is possible to use
OTRS Tags as a parameter for a transition action for example
<OTRS_TICKET_TicketID>.

Basically what I am trying to do is to split a Process Ticket into a
subproecess so it gets linked as a normal ticket split does.

I am using otrs 3.2.3 on CentOS 6 with ITSM.

Best Regards

-- 
___________________________
Alvaro Cordero Retana
Consultor de Tecnologias
Gridshield Monitoreo de Redes e
Infraestructura.
2258-5757 ext 123
alvaro at gridshield.net
www.gridshield.net
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