[itsm] OTRS Tags in Transition Actions for Process Management

Carlos Rodríguez carlos.rodriguez at otrs.com
Tue Apr 2 21:38:46 GMT 2013

Hi Alvaro,

Provably I didn't understand correctly why you need the OTRS smart tags there, normally for every Transition Action you get the complete %Ticket Hash (for sure it includes the TicketID) so from my point of view the tags are not even needed.

Please let me know if I get it wrong.

Carlos Rodríguez

On Apr 2, 2013, at 3:06 PM, Alvaro Cordero <alvaro at gridshield.net> wrote:

> Hello Guys, I am working on the creation of a module for a new transition action for Process Management and I was wondering if it is possible to use OTRS Tags as a parameter for a transition action for example <OTRS_TICKET_TicketID>.
> Basically what I am trying to do is to split a Process Ticket into a subproecess so it gets linked as a normal ticket split does.
> I am using otrs 3.2.3 on CentOS 6 with ITSM. 
> Best Regards
> -- 
> ___________________________
> Alvaro Cordero Retana
> Consultor de Tecnologias
> Gridshield Monitoreo de Redes e
> Infraestructura.
> 2258-5757 ext 123
> alvaro at gridshield.net
> www.gridshield.net
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