[itsm] How to create relations between CMDB Classes
Anil Singh Bafila
anilbafiladev at gmail.com
Thu Sep 25 10:21:19 GMT 2014
I want to use simulate a situation, where I have a setup of different
computers and server at different locations and different vendors providing
AMC ( annual maintenance contract) with different SLA. So I need to have
the relation (maping between all) between the data entered in one cI class
Item with other . eg- if I create a new item of computer type in CMDB I
want that the vendors list should be displayed in dropdown menu for
selection , similarly the locations also .When I display the computer
details the detailed information about the Computer +its vendor details and
sla to that device will be also displayed .
I had already gone through the administrative manual and ITSM Manual, I
searched on OTRS form and other website .I was unable to find the right
direction to solve this problem .
Any resource or idea how to accomplish this task will be very helpful.
Please Give some ideas to accomplish this task.
-------------- next part --------------
An HTML attachment was scrubbed...
More information about the itsm