[itsm] How to create relations between CMDB Classes

Anil Singh Bafila anilbafiladev at gmail.com
Thu Sep 25 18:55:01 GMT 2014

Please someone reply in this big community of OTRS.

On Thu, Sep 25, 2014 at 3:51 PM, Anil Singh Bafila <anilbafiladev at gmail.com>

> Hi
>    I want to use simulate a  situation, where I have a setup of different
> computers and server at different locations and different vendors providing
> AMC ( annual maintenance contract) with different SLA. So I need to have
> the relation (maping between all) between the data entered in one cI class
> Item with other . eg- if I create a new item of computer type in CMDB I
> want that the vendors list should be displayed in dropdown menu for
> selection ,  similarly the locations also .When I display the computer
> details the detailed information about the Computer +its vendor details and
> sla to that device will be also displayed .
> I had already gone through the administrative manual and  ITSM Manual, I
> searched on OTRS form and other website .I was unable to find the right
> direction to solve this problem .
> Any resource or idea how to accomplish this task will be very helpful.
> Please Give some ideas to accomplish this  task.
> Thanks
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