[itsm] How to create relations between CMDB Classes

Alvaro Cordero alvaro at gridshield.net
Thu Sep 25 19:38:54 GMT 2014

You can do that by using a module from Cape IT called



2014-09-25 4:21 GMT-06:00 Anil Singh Bafila <anilbafiladev at gmail.com>:

> Hi
>    I want to use simulate a  situation, where I have a setup of different
> computers and server at different locations and different vendors providing
> AMC ( annual maintenance contract) with different SLA. So I need to have
> the relation (maping between all) between the data entered in one cI class
> Item with other . eg- if I create a new item of computer type in CMDB I
> want that the vendors list should be displayed in dropdown menu for
> selection ,  similarly the locations also .When I display the computer
> details the detailed information about the Computer +its vendor details and
> sla to that device will be also displayed .
> I had already gone through the administrative manual and  ITSM Manual, I
> searched on OTRS form and other website .I was unable to find the right
> direction to solve this problem .
> Any resource or idea how to accomplish this task will be very helpful.
> Please Give some ideas to accomplish this  task.
> Thanks
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Alvaro Cordero Retana
Consultor de Tecnologias
Gridshield Monitoreo de Redes e
2258-5757 ext 123
alvaro at gridshield.net
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