[itsm] change management configuration

Udo Bretz udo.bretz at otrs.com
Fri Mar 20 07:45:27 GMT 2015


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Hi Paul,

did you assign the change groups to the agents? Via Admin Screen ->
Agents <-> Groups. After that you need to log out and log in again.

Best regards,
Udo


On 16.03.15 23:30, Paul Carson wrote:
> having issues with users being able to create changes and also
> having th change button displayed on the system from a agents
> perspective.
> 
> otrs 3.3 itsm 3.3
> 
> We plan to upgrade but are testing on this version.
> 
> regards
> 
> paul 
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