[otrs-de] seit update von 1.2.5 auf 2.03 können wir keine tickets mehr anlegen:

christian gattermair christian.gattermair at mci.edu
Mit Nov 16 11:39:09 CET 2005


hi felix!

java script unterstützt mein browser und ist auch aktiviert. wir haben es bis 
jetzt mit konqueror, firefox und ie versucht. leider bei allen keinen erfolg 
bzw die gleiche meldung.
beim ie gibt es zwar eine drop-down liste (bzw ist nicht grau hinterlegt wie 
in den beiden anderen) diese dafür leer ....

wo schalte ich die activeelement's ein bzw aus?

hier unsere config.pm:

# Kernel/Config.pm - Config file for OTRS kernel
# Copyright (C) 2001-2005 Martin Edenhofer <martin+code at otrs.org>
# --
# $Id: Config.pm.dist,v 1.16 2005/05/27 18:12:15 martin Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see http://www.gnu.org/licenses/gpl.txt.
# --
#  Note:
#
#  -->> OTRS does have a lot of config settings. For more settings
#       (Notifications, Ticket::ViewAccelerator, Ticket::NumberGenerator,
#       LDAP, PostMaster, Session, Preferences, ...) see
#       Kernel/Config/Defaults.pm and copy your wanted lines into "this"
#       config file. This file will not be changed on update!
#
# --
package Kernel::Config;
# --
sub Load {
    my $Self = shift;
    # ---------------------------------------------------- #
    # ---------------------------------------------------- #
    #                                                      #
    #         Start of your own config options!!!          #
    #                                                      #
    # ---------------------------------------------------- #
    # ---------------------------------------------------- #

    # ---------------------------------------------------- #
    # database settings                                    #
    # ---------------------------------------------------- #
    # DatabaseHost
    # (The database host.)
    $Self->{'DatabaseHost'} = 'localhost';
    # Database
    # (The database name.)
    $Self->{'Database'} = 'otrs';
    # DatabaseUser
    # (The database user.)
    $Self->{'DatabaseUser'} = 'otrs';
    # DatabasePw
    # (The password of database user. You also can use bin/CryptPassword.pl
    # for crypted passwords.)
    $Self->{'DatabasePw'} = 'xxxxxxx';
    # DatabaseDSN
    # (The database DSN for MySQL ==> more: "man DBD::mysql")
    $Self->{DatabaseDSN} = 
"DBI:mysql:database=$Self->{Database};host=$Self->{DatabaseHost};";

    # (The database DSN for PostgrSQL ==> more: "man DBD::Pg")
    # if you want to use a local socket connection
#    $Self->{DatabaseDSN} = "DBI:Pg:dbname=$Self->{Database};";
    # if you want to use a tcpip connection
#    $Self->{DatabaseDSN} = 
"DBI:Pg:dbname=$Self->{Database};host=$Self->{DatabaseHost};";

    # ---------------------------------------------------- #
    # fs root directory
    # ---------------------------------------------------- #
    $Self->{Home} = '/opt/otrs';

    # **************************************************** #
    # insert your own config settings "here"               #
    # config settings taken from Kernel/Config/Defaults.pm #
    # **************************************************** #
    # $Self->{SessionUseCookie} = 0;
    # $Self->{'CheckMXRecord'} = 1;

    # **************************************************** #

    # ---------------------------------------------------- #
    # data inserted by installer                           #
    # ---------------------------------------------------- #
    # $DIBI$
    $Self->{'SystemID'} = 10;
    $Self->{'SecureMode'} = 1;
    $Self->{'Organization'} = 'mci';
    $Self->{'LogModule::LogFile'} = '/tmp/otrs.log';
    $Self->{'LogModule'} = 'Kernel::System::Log::SysLog';
    $Self->{'FQDN'} = '192.168.1.2';
    $Self->{'DefaultLanguage'} = 'de';
    $Self->{'DefaultCharset'} = 'iso-8859-1';
    $Self->{'AdminEmail'} = 'christian.gattermair at mci.edu';

    # ---------------------------------------------------- #
    # ---------------------------------------------------- #
    #                                                      #
    #           End of your own config options!!!          #
    #                                                      #
    # ---------------------------------------------------- #
    # ---------------------------------------------------- #
}

# ---------------------------------------------------- #
# needed system stuff (don't edit this)                #
# ---------------------------------------------------- #
use strict;
use vars qw(@ISA $VERSION);
use Kernel::Config::Defaults;
push (@ISA, 'Kernel::Config::Defaults');
$VERSION = '$Revision: 1.16 $';
$VERSION =~ s/^\$.*:\W(.*)\W.+?$/$1/;
# -----------------------------------------------------#

schöner gruss und vielen dank im voraus,

christian

Am Mittwoch 16 November 2005 11:09 schrieb Felix Lenz:
> Hallo Christian,
>
> habt Ihr den ActiveElement-Filter an, oder unterstüzt Euer Browser
> vielleicht kein JavaScript?
>
>
> LG Felix
>
> christian gattermair schrieb:
> >hi!
> >
> >wir können leider mom. über keinen weg (weder als agent noch als user)
> > neue tickets anlegen.
> >
> >zb in customer.pl:
> >
> >das feld "an:" ist grau hinterlegt und hat keine auswahlmöglichkeit.
> > versucht man trotzdem ein ticket zu senden erhält man folgende
> > fehlermeldung
> >
> >Fehler: Need TicketID!
> >  Kommentar:
> >  Traceback:  ERROR: OTRS-CGI-10 Perl: 5.8.4 OS: linux Time: Wed Nov 16
> >10:54:19 2005
> >
> > Message: Need TicketID!
> >
> > Traceback (5449):
> >    Module: Kernel::System::Ticket::Article::ArticleCreate (v1.92) Line:
> > 84 Module: Kernel::Modules::CustomerTicketMessage::Run (v1.3) Line: 311
> > Module: Kernel::System::Web::InterfaceCustomer::Run (v1.6) Line: 677
> > Module: Apache::ROOT::otrs::customer_2epl::handler (v1.36) Line: 47
> > Module: (eval) (v2.01) Line: 149
> >    Module: Apache::Registry::handler (v2.01) Line: 149
> >
> >
> >im apache error.log steht folgendes:
> >
> >ERROR: OTRS-CGI-10 Perl: 5.8.4 OS: linux Time: Wed Nov 16 10:54:19 2005
> >
> > Message: Got no Queue or QueueID!
> >
> > Traceback (5449):
> >   Module: Kernel::System::Queue::QueueLookup (v1.51) Line: 420
> >   Module: Kernel::System::Ticket::TicketCreate (v1.187) Line: 307
> >   Module: Kernel::Modules::CustomerTicketMessage::Run (v1.3) Line: 298
> >   Module: Kernel::System::Web::InterfaceCustomer::Run (v1.6) Line: 677
> >   Module: Apache::ROOT::otrs::customer_2epl::handler (v1.36) Line: 47
> >   Module: (eval) (v2.01) Line: 149
> >   Module: Apache::Registry::handler (v2.01) Line: 149
> >
> >[Wed Nov 16 10:54:19 2005] null: Use of uninitialized value in
> > concatenation (.) or string at /opt/otrs//Kernel/System/Ticket.pm line
> > 314, <PRODUCT> line 96.
> >ERROR: OTRS-CGI-10 Perl: 5.8.4 OS: linux Time: Wed Nov 16 10:54:19 2005
> >
> > Message: No QueueID for ''!!!
> >
> > Traceback (5449):
> >   Module: Kernel::System::Ticket::TicketCreate (v1.187) Line: 314
> >   Module: Kernel::Modules::CustomerTicketMessage::Run (v1.3) Line: 298
> >   Module: Kernel::System::Web::InterfaceCustomer::Run (v1.6) Line: 677
> >   Module: Apache::ROOT::otrs::customer_2epl::handler (v1.36) Line: 47
> >   Module: (eval) (v2.01) Line: 149
> >   Module: Apache::Registry::handler (v2.01) Line: 149
> >
> >ERROR: OTRS-CGI-10 Perl: 5.8.4 OS: linux Time: Wed Nov 16 10:54:19 2005
> >
> > Message: Got no Queue or QueueID!
> >
> > Traceback (5449):
> >   Module: Kernel::System::Queue::QueueLookup (v1.51) Line: 420
> >   Module: Kernel::Modules::CustomerTicketMessage::Run (v1.3) Line: 311
> >   Module: Kernel::System::Web::InterfaceCustomer::Run (v1.6) Line: 677
> >   Module: Apache::ROOT::otrs::customer_2epl::handler (v1.36) Line: 47
> >   Module: (eval) (v2.01) Line: 149
> >   Module: Apache::Registry::handler (v2.01) Line: 149
> >
> >[Wed Nov 16 10:54:19 2005] null: Odd number of elements in hash assignment
> >at /opt/otrs//Kernel/System/Ticket/Article.pm line 66, <PRODUCT> line 96.
> >ERROR: OTRS-CGI-10 Perl: 5.8.4 OS: linux Time: Wed Nov 16 10:54:19 2005
> >
> > Message: Need TicketID!
> >
> > Traceback (5449):
> >   Module: Kernel::System::Ticket::Article::ArticleCreate (v1.92) Line: 84
> >   Module: Kernel::Modules::CustomerTicketMessage::Run (v1.3) Line: 311
> >   Module: Kernel::System::Web::InterfaceCustomer::Run (v1.6) Line: 677
> >   Module: Apache::ROOT::otrs::customer_2epl::handler (v1.36) Line: 47
> >   Module: (eval) (v2.01) Line: 149
> >   Module: Apache::Registry::handler (v2.01) Line: 149
> >
> >
> >user system:
> >
> >update von 1.2.5 auf 2.0.3
> >debian sarge
> >apache 1.3.33-6
> >mysql 4.0.24-10
> >
> >danke für jeden tipp :-)
> >
> >schöner gruss,
> >
> >christian
> >_______________________________________________
> >OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/
> >Archiv: http://lists.otrs.org/pipermail/otrs-de/
> >Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/
> >Support oder Consulting fuer Ihr OTRS System?
> >=http://www.otrs.de/
>
> _______________________________________________
> OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/
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> Support oder Consulting fuer Ihr OTRS System?
> => http://www.otrs.de/