[otrs-de] Probleme mit der Sprachcodierung

Dimitri Lichtenberg dl at od2.com
Fre Nov 18 19:34:14 CET 2005


Hallo OTRS Gemeinde,
 
ich habe Probleme mit der Sprachkodierung im OTRS System. Wenn ich mich in die Agentoberfläche einlogge und Deutsch als Sprache wähle, dann sind die Umlaute im Backend falsch codiert. D.h. Anstatt "für" steht dort "fÃŒr". Ebenso werden die Antworten, die ich mit Umlauten angelegt habe, entsprechend falsch angezeigt. 
 
Unser OTRS ist entsprechen den unteren Einstellungen konfiguriert und der Support erfolgt in drei Sprachen (en, de, fr). Der untere OTRS checkModules Report gibt mir einige Fehler mit dem UTF-8 Zeichensatz aus. Das Perl "Date::Pcalc" Modul verträgt sich wohl nicht mit der OTRS Installation, aber was nun? 
 
Ich habe schon versucht DefaultCharset auf "UTF-8" im SysConfig Tool zu setzen, dann ist aber das System nicht mehr erreichbar und ich erhalte nur noch einen Internal Server Error. Hat jemand eine Idee?
 
Systemkonfiguration:
RedHat 9
OTRS 2.0.3
Perl 5.8.0
Apache 2.0.46
MySQL 4.1.15
 
OTRS Spracheinstellung:
DefaultCharset: iso-8859-1
DefaultLanguage: en
 
OTRS Report (checkModules) liefert:
CGI ... ok
Malformed UTF-8 character (unexpected non-continuation byte 0x76, immediately after start byte 0xe9) in require at /opt/otrs/Kernel/cpan-lib/Date/Pcalc.pm line 146.
Malformed UTF-8 character (unexpected non-continuation byte 0x74, immediately after start byte 0xfb) at /opt/otrs/Kernel/cpan-lib/Date/Pcalc.pm line 147.
Malformed UTF-8 character (unexpected non-continuation byte 0x63, immediately after start byte 0xe9) at /opt/otrs/Kernel/cpan-lib/Date/Pcalc.pm line 147.
Malformed UTF-8 character (unexpected non-continuation byte 0x72, immediately after start byte 0xe4) at /opt/otrs/Kernel/cpan-lib/Date/Pcalc.pm line 150.
Malformed UTF-8 character (unexpected non-continuation byte 0x6f, immediately after start byte 0xe7) at /opt/otrs/Kernel/cpan-lib/Date/Pcalc.pm line 158.
Malformed UTF-8 character (unexpected non-continuation byte 0x72, immediately after start byte 0xe9) at /opt/otrs/Kernel/cpan-lib/Date/Pcalc.pm line 191.
Malformed UTF-8 character (unexpected non-continuation byte 0x62, immediately after start byte 0xe1) at /opt/otrs/Kernel/cpan-lib/Date/Pcalc.pm line 192.
Malformed UTF-8 character (unexpected non-continuation byte 0x61, immediately after start byte 0xe7) at /opt/otrs/Kernel/cpan-lib/Date/Pcalc.pm line 195.
Malformed UTF-8 character (unexpected non-continuation byte 0x62, immediately after start byte 0xe1) at /opt/otrs/Kernel/cpan-lib/Date/Pcalc.pm line 196.
Malformed UTF-8 character (1 byte, need 3, after start byte 0xec) at /opt/otrs/Kernel/cpan-lib/Date/Pcalc.pm line 203.
Malformed UTF-8 character (1 byte, need 3, after start byte 0xec) at /opt/otrs/Kernel/cpan-lib/Date/Pcalc.pm line 203.
Malformed UTF-8 character (1 byte, need 3, after start byte 0xec) at /opt/otrs/Kernel/cpan-lib/Date/Pcalc.pm line 203.
Malformed UTF-8 character (1 byte, need 3, after start byte 0xec) at /opt/otrs/Kernel/cpan-lib/Date/Pcalc.pm line 204.
Malformed UTF-8 character (1 byte, need 3, after start byte 0xec) at /opt/otrs/Kernel/cpan-lib/Date/Pcalc.pm line 204.
Malformed UTF-8 character (unexpected continuation byte 0xaa, with no preceding start byte) at /opt/otrs/Kernel/cpan-lib/Date/Pcalc.pm line 229.
Malformed UTF-8 character (unexpected continuation byte 0xaa, with no preceding start byte) at /opt/otrs/Kernel/cpan-lib/Date/Pcalc.pm line 229.
Malformed UTF-8 character (unexpected continuation byte 0xaa, with no preceding start byte) at /opt/otrs/Kernel/cpan-lib/Date/Pcalc.pm line 229.
Malformed UTF-8 character (unexpected continuation byte 0xaa, with no preceding start byte) at /opt/otrs/Kernel/cpan-lib/Date/Pcalc.pm line 229.
Malformed UTF-8 character (unexpected continuation byte 0xaa, with no preceding start byte) at /opt/otrs/Kernel/cpan-lib/Date/Pcalc.pm line 229.
Malformed UTF-8 character (unexpected non-continuation byte 0x62, immediately after start byte 0xe1) at /opt/otrs/Kernel/cpan-lib/Date/Pcalc.pm line 229.
Malformed UTF-8 character (unexpected non-continuation byte 0x61, immediately after start byte 0xe7) at /opt/otrs/Kernel/cpan-lib/Date/Pcalc.pm line 254.
Malformed UTF-8 character (unexpected non-continuation byte 0x6f, immediately after start byte 0xf1) at /opt/otrs/Kernel/cpan-lib/Date/Pcalc.pm line 254.
Malformed UTF-8 character (unexpected non-continuation byte 0x73, immediately after start byte 0xea) at /opt/otrs/Kernel/cpan-lib/Date/Pcalc.pm line 255.
Date::Pcalc ... ok
Date::Format ... ok
DBI ... ok
DBD::mysql ... ok
Digest::MD5 ... ok
LWP::UserAgent ... ok
IO::Scalar ... ok
IO::Wrap ... ok
MIME::Base64 ... ok
MIME::Tools ... ok
Mail::Internet ... ok
Net::DNS ... ok
Net::POP3 ... ok
Net::LDAP ... ok
Net::SMTP ... ok
Authen::SASL ... ok
GD ... ok
GD::Text ... ok
GD::Graph ... ok
GD::Graph::lines ... ok
GD::Text::Align ... ok
XML::Parser ... ok
 
Vielen Dank für eure Hilfe!
 
Gruß
Dimitri Lichtenberg
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