[otrs-de] Customer Login ohne passwort

[Dominic Priesmann]

Hallo Liste,

wir haben bei uns in der Firma erfolgreich unsere eDirectory über LDAP
an das OTRS angebunden.
Nun habe ich das Problem das wir einige User haben bei denen kein
Passwort gesetzt ist. Und beim anmelden am Cutsomer Login nun die
Fehlermeldung erscheint das entweder Benutzer oder Passwort nicht stimmen.

Ich habe zur Konfiguration die  vorlage aus der Anleitung für OTRS 2.0
genommen.
Bei uns läuft OTRS 2.0.1.

Hier der einrag in die config.pm an dem nur der "Host" geändert wurde.

# 2. Customer user backend: LDAP
    # (customer user ldap backend and settings)
    $Self->{CustomerUser2} = {
        Name => 'LDAP Datenquelle',
        Module => 'Kernel::System::CustomerUser::LDAP',
        Params => {
            # ldap host
            Host => 'example.host',
            # ldap base dn
            BaseDN => 'ou=seas,o=csuh',
            # search scope (one|sub)
            SSCOPE => 'sub',
#            # The following is valid but would only be necessary if the
#            # anonymous user does NOT have permission to read from the 
LDAP tree
            UserDN => '',
            UserPw => '',
            # in case you want to add always one filter to each ldap 
query, use
            # this option. e. g. AlwaysFilter => '(mail=*)' or 
AlwaysFilter => '(objectclass=user)'
            AlwaysFilter => '',
            # if your frontend is e. g. iso-8859-1 and the charset of your
            # ldap server is utf-8, use this options (if not, ignore it)
#            SourceCharset => 'utf-8',
#            DestCharset => 'iso-8859-1',
            # Net::LDAP new params (if needed - for more info see 
perldoc Net::LDAP)
            Params => {
                port => 389,
                timeout => 120,
                async => 0,
                version => 3,
            },
        },
        # customer uniq id
        CustomerKey => 'uid',
        # customer #
        CustomerID => 'mail',
        CustomerUserListFields => ['cn', 'mail'],
        CustomerUserSearchFields => ['uid', 'cn', 'mail'],
        CustomerUserSearchPrefix => '',
        CustomerUserSearchSuffix => '*',
        CustomerUserSearchListLimit => 250,
        CustomerUserPostMasterSearchFields => ['mail'],
        CustomerUserNameFields => ['givenname', 'sn'],
        # show now own tickets in customer panel, CompanyTickets
        CustomerUserExcludePrimaryCustomerID => 0,
        # add a ldap filter for valid users (expert setting)
#       CustomerUserValidFilter => '(!(description=gesperrt))',
        # admin can't change customer preferences
        AdminSetPreferences => 0,
        Map => [
            # note: Login, Email and CustomerID needed!
            # var, frontend, storage, shown (1=always,2=lite), required, 
storage-type, http-link, readonly
            [ 'UserSalutation', 'Title',      'title',           1, 0, 
'var', '', 0 ],
            [ 'UserFirstname',  'Firstname',  'givenname',       1, 1, 
'var', '', 0 ],
            [ 'UserLastname',   'Lastname',   'sn',              1, 1, 
'var', '', 0 ],
            [ 'UserLogin',      'Username',   'uid',             1, 1, 
'var', '', 0 ],
            [ 'UserEmail',      'Email',      'uid',            1, 1, 
'var', '', 0 ],
            [ 'UserCustomerID', 'CustomerID', 'mail',            0, 1, 
'var', '', 0 ],
#            [ 'UserCustomerIDs', 'CustomerIDs', 'second_customer_ids', 
1, 0, 'var', '', 0 ],
            [ 'UserPhone',      'Phone',      'telephonenumber', 1, 0, 
'var', '', 0 ],
            [ 'UserAddress',    'Address',    'postaladdress',   1, 0, 
'var', '', 0 ],
            [ 'UserComment',    'Comment',    'description',     1, 0, 
'var', '', 0 ],
        ],
    };

Wäre schön wenn irgendjemand eine Idee hat wie ich das Problem lösen kann...

MfG Priesmann