[otrs-de] Errors

[Frank Kruse]

Hallo,
(ich antworte mal auf deutsch)
erhöhe mal in der my.cnf die Option

max_allowed_packet

z.B.

max_allowed_packet = 4 M

und dann mysql neu starten.

mysqladmin variables|grep max_allowed_packet

sollte dann den neuen Wert ausgeben. Ggf mit

mysqladmin variables -u root -p |grep max_allowed_packet


Viele Grüsse

Frank

On Mon, 07 Apr 2008 20:44:50 +0200
Patrick Mäusebach <patrick.maeusebach at tu-dresden.de> wrote:

> Hello,
> 
> I've got this error messages:
> 
> 
> ------------------------------------------------------------------------
> 
> $HOME/bin/PostMasterPOP3.pl >> /dev/null
> 
> 
> ERROR: OTRS-PM3-41 Perl: 5.8.8 OS: linux Time: Mon Apr  7 17:20:03
> 2008
> 
> Message: Need User or UserID!
> 
> Traceback (4215):
>    Module: Kernel::System::User::GetUserData (v1.64.2.1) Line: 128
>    Module: Kernel::System::Ticket::Article::SendAgentNotification
> (v1.147) Line: 1785
>    Module: Kernel::System::Ticket::Article::ArticleCreate (v1.147)
> Line: 415
>    Module: Kernel::System::PostMaster::FollowUp::Run (v1.54) Line:
> 217
>    Module: Kernel::System::PostMaster::Run (v1.65) Line: 292
>    Module: main::FetchMail (v1.25) Line: 206
>    Module: /opt/otrs/bin/PostMasterPOP3.pl (v1.25) Line: 125
> 
> ------------------------------------------------------------------------
> 
> $HOME/bin/PostMasterPOP3.pl
> 
> 
> DBD::mysql::db do failed: Got a packet bigger than
> 'max_allowed_packet' bytes at /opt/otrs/Kernel/System/DB.pm line 387.
> ERROR: OTRS-PM3-41 Perl: 5.8.8 OS: linux Time: Mon Apr  7 15:10:03
> 2008
> 
> Message: Got a packet bigger than 'max_allowed_packet' bytes, SQL:
> 'INSERT INTO article_plain  (article_id, body, create_time,
> create_by, change_time, change_by)  VALUES  (26096, ?,
> current_timestamp, 1, current_timestamp, 1)'
> 
> Traceback (3321):
>    Module:
> Kernel::System::Ticket::ArticleStorageDB::ArticleWritePlain (v1.45)
> Line: 207
>    Module: Kernel::System::PostMaster::FollowUp::Run (v1.54) Line:
> 252
>    Module: Kernel::System::PostMaster::Run (v1.65) Line: 292
>    Module: main::FetchMail (v1.25) Line: 206
>    Module: /opt/otrs/bin/PostMasterPOP3.pl (v1.25) Line: 125
> 
> ------------------------------------------------------------------------
> 
> 
> Does anybody know whats wrong?
> 
> openSUSE 10.3, OTRS  2.2.5
> 
> Regards,
> Patrick
>