[otrs-de] No article found for TicketID 4400!

[ml at charliesangels.biz]

Hallo liebe Liste,

mit unserem OTRS 2.2.4 haben wir zwei kleine Probleme:

1) Die Eskalation funktioniert überhaupt nicht
2) Agenten bekommen Notifies für Nachfragen, obgleich Sie gar nicht  
Owner des Tickets sind.

Auf der Suche nach diesen 2 Problemen (BTW; weiss jemand, woran es  
liegt und wie man Sie lösen kann ?) bin ich über ein paar Errors im  
Log gestolpert:

Mar 14 07:46:30 x32 OTRS-CGI-42[2508]:  
[Error][Kernel::System::Ticket::Article::ArticleLastCustomerArticle][Line:1010]: No article found for TicketID  
4400!
Mar 14 07:46:30 x32 OTRS-CGI-42[2508]:  
[Error][Kernel::Output::HTML::ArticleCheckPGP::new][Line:35]: Need  
ArticleID!
Mar 14 07:46:30 x32 OTRS-CGI-42[2508]:  
[Error][Kernel::Output::HTML::ArticleCheckSMIME::new][Line:35]: Need  
ArticleID!
Mar 14 07:46:30 x32 OTRS-CGI-42[2508]:  
[Error][Kernel::System::Queue::GetStdResponses][Line:321]: Need QueueID!
Mar 14 07:47:10 x32 OTRS-CGI-42[2516]:  
[Error][Kernel::System::Ticket::Article::ArticleLastCustomerArticle][Line:1010]: No article found for TicketID  
4400!
Mar 14 07:47:10 x32 OTRS-CGI-42[2516]:  
[Error][Kernel::Output::HTML::ArticleCheckPGP::new][Line:35]: Need  
ArticleID!
Mar 14 07:47:10 x32 OTRS-CGI-42[2516]:  
[Error][Kernel::Output::HTML::ArticleCheckSMIME::new][Line:35]: Need  
ArticleID!
Mar 14 07:47:10 x32 OTRS-CGI-42[2516]:  
[Error][Kernel::System::Queue::GetStdResponses][Line:321]: Need QueueID!
Mar 14 07:48:42 x32 OTRS-CGI-42[2529]:  
[Error][Kernel::System::Ticket::Article::ArticleLastCustomerArticle][Line:1010]: No article found for TicketID  
4400!
Mar 14 07:48:42 x32 OTRS-CGI-42[2529]:  
[Error][Kernel::Output::HTML::ArticleCheckPGP::new][Line:35]: Need  
ArticleID!
Mar 14 07:48:42 x32 OTRS-CGI-42[2529]:  
[Error][Kernel::Output::HTML::ArticleCheckSMIME::new][Line:35]: Need  
ArticleID!
Mar 14 07:48:42 x32 OTRS-CGI-42[2529]:  
[Error][Kernel::System::Queue::GetStdResponses][Line:321]: Need QueueID!
Mar 14 07:49:54 x32 OTRS-CGI-42[2541]:  
[Error][Kernel::System::Ticket::Article::ArticleLastCustomerArticle][Line:1010]: No article found for TicketID  
4400!
Mar 14 07:49:54 x32 OTRS-CGI-42[2541]:  
[Error][Kernel::Output::HTML::ArticleCheckPGP::new][Line:35]: Need  
ArticleID!
Mar 14 07:49:54 x32 OTRS-CGI-42[2541]:  
[Error][Kernel::Output::HTML::ArticleCheckSMIME::new][Line:35]: Need  
ArticleID!
Mar 14 07:49:54 x32 OTRS-CGI-42[2541]:  
[Error][Kernel::System::Queue::GetStdResponses][Line:321]: Need QueueID!
Mar 14 07:51:01 x32 OTRS-CGI-42[2639]:  
[Error][Kernel::System::Ticket::Article::ArticleLastCustomerArticle][Line:1010]: No article found for TicketID  
4400!
Mar 14 07:51:01 x32 OTRS-CGI-42[2639]:  
[Error][Kernel::Output::HTML::ArticleCheckPGP::new][Line:35]: Need  
ArticleID!
Mar 14 07:51:01 x32 OTRS-CGI-42[2639]:  
[Error][Kernel::Output::HTML::ArticleCheckSMIME::new][Line:35]: Need  
ArticleID!
Mar 14 07:51:01 x32 OTRS-CGI-42[2639]:  
[Error][Kernel::System::Queue::GetStdResponses][Line:321]: Need QueueID!
Mar 14 07:51:51 x32 OTRS-CGI-42[2647]:  
[Error][Kernel::System::Ticket::Article::ArticleLastCustomerArticle][Line:1010]: No article found for TicketID  
4400!
Mar 14 07:51:51 x32 OTRS-CGI-42[2647]:  
[Error][Kernel::Output::HTML::ArticleCheckPGP::new][Line:35]: Need  
ArticleID!
Mar 14 07:51:51 x32 OTRS-CGI-42[2647]:  
[Error][Kernel::Output::HTML::ArticleCheckSMIME::new][Line:35]: Need  
ArticleID!
Mar 14 07:51:51 x32 OTRS-CGI-42[2647]:  
[Error][Kernel::System::Queue::GetStdResponses][Line:321]: Need QueueID!
Mar 14 07:52:11 x32 OTRS-CGI-42[2651]:  
[Error][Kernel::System::Ticket::Article::ArticleLastCustomerArticle][Line:1010]: No article found for TicketID  
4400!
Mar 14 07:52:11 x32 OTRS-CGI-42[2651]:  
[Error][Kernel::Output::HTML::ArticleCheckPGP::new][Line:35]: Need  
ArticleID!
Mar 14 07:52:11 x32 OTRS-CGI-42[2651]:  
[Error][Kernel::Output::HTML::ArticleCheckSMIME::new][Line:35]: Need  
ArticleID!
Mar 14 07:52:11 x32 OTRS-CGI-42[2651]:  
[Error][Kernel::System::Queue::GetStdResponses][Line:321]: Need QueueID!
Mar 14 07:52:19 x32 OTRS-CGI-42[2653]:  
[Error][Kernel::System::Ticket::Article::ArticleLastCustomerArticle][Line:1010]: No article found for TicketID  
4400!
Mar 14 07:52:19 x32 OTRS-CGI-42[2653]:  
[Error][Kernel::Output::HTML::ArticleCheckPGP::new][Line:35]: Need  
ArticleID!
Mar 14 07:52:19 x32 OTRS-CGI-42[2653]:  
[Error][Kernel::Output::HTML::ArticleCheckSMIME::new][Line:35]: Need  
ArticleID!
Mar 14 07:52:19 x32 OTRS-CGI-42[2653]:  
[Error][Kernel::System::Queue::GetStdResponses][Line:321]: Need QueueID!
Mar 14 07:52:27 x32 OTRS-CGI-42[2657]:  
[Error][Kernel::System::Ticket::Article::ArticleLastCustomerArticle][Line:1010]: No article found for TicketID  
4400!
Mar 14 07:52:27 x32 OTRS-CGI-42[2657]:  
[Error][Kernel::Output::HTML::ArticleCheckPGP::new][Line:35]: Need  
ArticleID!
Mar 14 07:52:27 x32 OTRS-CGI-42[2657]:  
[Error][Kernel::Output::HTML::ArticleCheckSMIME::new][Line:35]: Need  
ArticleID!
Mar 14 07:52:27 x32 OTRS-CGI-42[2657]:  
[Error][Kernel::System::Queue::GetStdResponses][Line:321]: Need QueueID!
Mar 14 07:54:29 x32 OTRS-CGI-42[2671]:  
[Error][Kernel::System::Ticket::Article::ArticleLastCustomerArticle][Line:1010]: No article found for TicketID  
4400!
Mar 14 07:54:29 x32 OTRS-CGI-42[2671]:  
[Error][Kernel::Output::HTML::ArticleCheckPGP::new][Line:35]: Need  
ArticleID!
Mar 14 07:54:29 x32 OTRS-CGI-42[2671]:  
[Error][Kernel::Output::HTML::ArticleCheckSMIME::new][Line:35]: Need  
ArticleID!
Mar 14 07:54:29 x32 OTRS-CGI-42[2671]:  
[Error][Kernel::System::Queue::GetStdResponses][Line:321]: Need QueueID!
Mar 14 07:54:41 x32 OTRS-CGI-42[2678]:  
[Error][Kernel::System::Ticket::Article::ArticleLastCustomerArticle][Line:1010]: No article found for TicketID  
4400!
Mar 14 07:54:41 x32 OTRS-CGI-42[2678]:  
[Error][Kernel::Output::HTML::ArticleCheckPGP::new][Line:35]: Need  
ArticleID!
Mar 14 07:54:41 x32 OTRS-CGI-42[2678]:  
[Error][Kernel::Output::HTML::ArticleCheckSMIME::new][Line:35]: Need  
ArticleID!
Mar 14 07:54:41 x32 OTRS-CGI-42[2678]:  
[Error][Kernel::System::Queue::GetStdResponses][Line:321]: Need QueueID!
Mar 14 08:03:08 x32 OTRS-CGI-42[2924]:  
[Error][Kernel::System::Ticket::Article::ArticleLastCustomerArticle][Line:1010]: No article found for TicketID  
4400!
Mar 14 08:03:08 x32 OTRS-CGI-42[2924]:  
[Error][Kernel::Output::HTML::ArticleCheckPGP::new][Line:35]: Need  
ArticleID!
Mar 14 08:03:08 x32 OTRS-CGI-42[2924]:  
[Error][Kernel::Output::HTML::ArticleCheckSMIME::new][Line:35]: Need  
ArticleID!
Mar 14 08:03:08 x32 OTRS-CGI-42[2924]:  
[Error][Kernel::System::Queue::GetStdResponses][Line:321]: Need QueueID!
Mar 14 08:04:47 x32 OTRS-CGI-42[2945]:  
[Error][Kernel::System::User::UserLookup][Line:591]: Need UserLogin or  
UserID!
Mar 14 08:04:47 x32 OTRS-CGI-42[2945]:  
[Error][Kernel::System::Priority::PriorityLookup][Line:245]: Need  
Priority or PriorityID!
Mar 14 08:04:47 x32 OTRS-CGI-42[2945]:  
[Error][Kernel::System::Lock::LockLookup][Line:162]: Need Lock or  
LockID!
Mar 14 08:04:47 x32 OTRS-CGI-42[2945]:  
[Error][Kernel::System::Queue::QueueGet][Line:842]: Need ID or Name!
Mar 14 08:04:47 x32 OTRS-CGI-42[2945]:  
[Error][Kernel::System::State::StateGet][Line:158]: Need ID or Name!
Mar 14 08:04:47 x32 OTRS-CGI-42[2945]:  
[Error][Kernel::System::Ticket::TicketEscalationState][Line:1736]:  
Need TicketID!
Mar 14 08:04:51 x32 OTRS-CGI-42[2949]:  
[Error][Kernel::System::Ticket::Article::ArticleLastCustomerArticle][Line:1010]: No article found for TicketID  
4400!
Mar 14 08:04:51 x32 OTRS-CGI-42[2949]:  
[Error][Kernel::System::Queue::QueueGet][Line:842]: Need ID or Name!
Mar 14 08:04:51 x32 OTRS-CGI-42[2950]:  
[Error][Kernel::System::User::UserLookup][Line:591]: Need UserLogin or  
UserID!
Mar 14 08:04:51 x32 OTRS-CGI-42[2950]:  
[Error][Kernel::System::Priority::PriorityLookup][Line:245]: Need  
Priority or PriorityID!
Mar 14 08:04:51 x32 OTRS-CGI-42[2950]:  
[Error][Kernel::System::Lock::LockLookup][Line:162]: Need Lock or  
LockID!
Mar 14 08:04:51 x32 OTRS-CGI-42[2950]:  
[Error][Kernel::System::Queue::QueueGet][Line:842]: Need ID or Name!
Mar 14 08:04:51 x32 OTRS-CGI-42[2950]:  
[Error][Kernel::System::State::StateGet][Line:158]: Need ID or Name!
Mar 14 08:04:51 x32 OTRS-CGI-42[2950]:  
[Error][Kernel::System::Ticket::TicketEscalationState][Line:1736]:  
Need TicketID!

Weiss jemand, was OTRS mir damit sagen will ?
Ticket 4400 gibt es bei uns nicht.

Unsere Tickets beginnen alle mit 42 (Die Antwort auf alle Fragen....).

Viele Grüße
Sascha