[otrs] State of a Ticket & Grouping of Tickets

[Tom Schröder]

Hi,

I have installed OTRS recently and played with the settings and the 
system. Now I have some questions! ;-)

- Is there a way to change the state of a ticket? All Tickets are
   marked as "new". How can I switch to state "open" or is this done
   automagically?

- Is it possible to group tickets together, when they are all matching
   the same problem?

I'm using the 0.5 Beta5.

Thank you for this piece of software.

have fun,

bye!tom
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