[otrs] Debian: Internal Server Error

[Martin Edenhofer]

Hi Maarten,

On Sun, Nov 03, 2002 at 10:53:13AM +0100, EMAIL-PROTECTED wrote:

> I've been trying to get the system to work on a Debian GNU/Linux Woody
> (stable) installation, but so far, it fails me on one thing. 
> 
> The entire installation went flawless. After the installation I can
> modify, close, zoom tickets. I can add users, delete them: the lot.
> 
> However: I cannot add a ticket! :-) 
> 
> Clicking on 'PhoneView' brings up the 'Phone call / new ticket' page.
> After filling in the form and pressing 'store', I get a 500 error from
> my Apache.
> 
> This happens on 2 different machines. As far as I can tell, all required
> perl-modules have been installed. I get a 'Syntax OK' when performing
> 'perl -cw path/to/bin/cgi-bin/index.pl'. Nothing shows in the
> (error)logs either.
> 
> The same problem occurs with the 'customer.pl' script.
> 
> Does anyone have any idea how I go about debugging this? 

Ja, have a look to the error log of your webserver. You will find 
the reason there. 

I guess, it's a permission problem. If yes, use $OTRS_HOME/bin/SetPermission.sh!

> Maarten (Who should have learned Perl when he had the chance!)

;-)

  Martin

--
Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/
--
Old programmers never die. They just branch to a new address.